Jump Cloud

Account Manager, North America - India

Apply Now

Job Description

About the Role
 
We are seeking an Account Manager based in India to oversee a $3M+ Book of Business  composed of North American (NA) customers. In this role, you will:
 
* Collaborate with Renewal Specialists and TCSM teams to drive expansions, upsells, and ensure timely renewals.
 
* Drive adoption of JumpCloud’s solutions within existing accounts, identifying opportunities for further growth.
 
* Cover 5:30pm–2:30am IST (Mon-Fri) to align with North American business hours.
 
* Hybrid working - 3 days in WeWork offices and 2 days fully remote.
 
If you have a strong background in SaaS sales, a proven ability to exceed targets, and thrive in a fast-paced environment, we’d love to hear from you!
 


Key Responsibilities:
  • Key Responsibilities Include:
    • Account Management & Growth
  • Own a $3M+ BoB for NA-based customers, focusing on renewals, expansions, and upsells.
  • Leverage data-driven insights to identify growth opportunities within your portfolio.
  • Consistently meet or exceed Net ARR and related revenue targets.
    • KPI Ownership & Strategic Planning
  • Primary KPIs: Net ARR, renewals, expansion revenue, and adoption metrics.
  • Develop targeted account strategies to drive product usage and uncover upsell opportunities.
  • Accurately forecast your pipeline and maintain consistent reporting on key metrics.
    • Cross-Functional Collaboration
  • Partner with CSM teams to ensure customer success, driving deeper adoption of JumpCloud’s solutions.
  • Collaborate with Marketing to craft campaigns that enhance awareness and spur product usage.
  • Coordinate with New Business teams to streamline the onboarding of new customers, ensuring a smooth transition into your portfolio.
    • Escalation Management
  • Serve as the main point of contact for escalations in your accounts, addressing challenges proactively to maintain customer trust.
  • Work closely with Product and Support teams to resolve critical issues, providing timely updates to all stakeholders.
    • Reporting & Stakeholder Engagement
  • Provide regular updates on performance, pipeline health, and growth initiatives to the Head of International Account Managers.
  • Communicate effectively with both internal teams and external customers to maintain transparency and alignment.

    • Requirements:
  • 4+ years of experience in SaaS sales or account management, ideally serving North American markets.
  • Proven track record of driving renewals and expansions in a high-growth environment.
  • Willingness and ability to work 5:30pm–2:30am IST to align with NA business hours.
  • Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels.
  • Data-driven mindset with experience in CRM tools, pipeline analytics, and forecasting.

    • Preferred Qualifications
  • Bachelor’s degree in Business, Computer Science, or a related field; MBA is a plus.
  • Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN).
  • Experience in a hyper-growth SaaS environment managing complex portfolios.

    • Why Join JumpCloud?
  • High-Impact Role: Directly influence renewal rates, expansion revenue, and overall customer success for a key set of accounts.
  • Global Collaboration: Work with diverse, passionate teams dedicated to innovation and delivering customer value.
  • Career Growth: Enjoy a dynamic, fast-paced SaaS setting that values continuous learning, autonomy, and excellence.
  • Flexible Environment: Benefit from a hybrid work model with the resources and support you need to succeed.

    • Apply Now
    Job Summary

    Account Executive (SaaS Sales US Market)

    This role is for one of the Weekday's clientsSalary range: Rs 3000000 - Rs 4500000 (ie INR 30-45 LPA)Min Experience: 3 yearsLocation: Remote (India)JobType: full-timeWe a

    • C-Level
    • Remote India
    • one month ago

    Senior Territory Account Manager (Mumbai)

    Role Summary As a Senior Territory Account Manager based in Mumbai, you’ll take ownership of a dynamic region within the Mid-Market & Enterprise customer segment. You’ll

    • Senior
    • Remote India
    • one month ago

    Account Manager Intern

    📍 Location: Remote🎯 Role: Account Manager InternStipend: INR 15,000 – 25,000 per monthExperience: 0–1 years🚀 About WeekdayWe’re building the next frontier in hiring.At

    • Entry Level
    • Remote India
    • 5 months ago

    Associate Account Executive - Remote

    Sprinto is an AI-native GRC platform that helps organisations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. With a t

    • C-Level
    • Remote India
    • one month ago