Portuguese Speaking Banking Support Specialist - Athens (Remote in Greece)

Job Description

Patrique Mercier Recruitment is thrilled to offer a remote opportunity for a Portuguese Speaking Banking Support Specialist based in Athens, Greece. This role is perfect for individuals looking to begin their career in banking while providing excellent customer service from the comfort of their home.

In this position, you will engage with our Portuguese-speaking customers, assisting them with a variety of banking inquiries and ensuring a positive experience. Your strong communication abilities and desire to help others will play a crucial role in your success.

Key Responsibilities

• Provide top-notch support to Portuguese-speaking clients via phone and email regarding banking services.
• Assist customers with their inquiries related to account management, transactions, and product information.
• Effectively resolve customer complaints and queries while ensuring client satisfaction.
• Accurately document customer interactions and follow company policies.
• Collaborate with team members to enhance service and resolve customer issues efficiently.
• Stay updated on banking regulations and products to better assist customers.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• No prior experience necessary; training will be provided for successful candidates.
• Excellent communication skills with a strong focus on customer service.
• Ability to manage inquiries with patience and professionalism.
• Strong attention to detail and organizational skills.
• Willingness to learn and adapt to a virtual work environment.
• A collaborative team player who can also work effectively independently.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )