Technical Support Engineer

Job Description

Cincom Systems is a global leader in enterprise software solutions, delivering innovative and customer-centric products across multiple industries.

We are looking for someone to join our Cincom CONTROL Team! Cincom CONTROL offers advanced manufacturers high efficiency, precision production controls and innovative capabilities like lean, demand flow and supply chain management within a stable, high-performance platform.

Responsibilities:

- Provides support throughout life cycle of issue from initial entry through resolution.

• Coordinates problem-solving efforts, provides regular communication to customers, record keeping of research, leads data discovery, bug tracking to engineering, validation of solution inhouse, customer delivery of resolution and finally confirmation of solution to business issue.

- Provides technical support via phone, email or online conference for licensed customers, field personnel, partners and re-sellers.

- Analyzes data and runs tests upon finding a root cause.

- Collects appropriate data by interviewing the contacts for the particular issue then documents all activities related to reaching a resolution for the reported issue within the case management system.

- Determines, recommends and executes the appropriate actions for resolution, which may be more complex and input from development before pursuing a particular path may be needed.

- Interact with team members to facilitate knowledge transfer and to accelerate product knowledge expertise

Requirements

- Minimum of 8 years of experience in enterprise software, including engineering, consulting, or presales.

- B.S degree in Computer Science, Software Engineering or equivalent preferred.

- Hands-on experience with the following:

• Programming: C#, COBOL, JAVA, XML, JavaScript, Vue.js, Vuetify.js, PL/SQL, Visual Studio, .NET Framework.
• Scripting: ActivePerl, PowerShell, Windows Batch Scripting, GNU freeware sort utility.
• Debugging: Microsoft debugging tools for web applications.

- Experience with: Windows Server, MSFT SQL Server management, Team Foundation Servers or Azure Dev Ops.

- Experience with: compiling, linking, testing, deploying applications and application fixes.

- ERP application experience in at least one of the following: CONTROL, SAP, ORACLE, Microsoft Dynamics AX, or similar.

- Financial application experience (preferred but not required) with systems such as: Unit4 CODA, Sage Financials, Cost Point, or similar.

- Good presentation and communication skills, with a focus on remote technical exchanges.