German Speaking IT Support Specialist - Athens (Remote in Greece)

Job Description

Patrique Mercier Recruitment FR is excited to offer a position for a German Speaking IT Support Specialist, providing remote support from Greece. This opportunity is perfect for professionals with a keen understanding of technology and exceptional customer service skills. As a key member of our support team, you will assist German-speaking clients in resolving their technical issues efficiently and effectively.

Responsibilities

• Provide high-quality IT support to German-speaking customers through various communication channels, including phone, email, and chat.
• Diagnose and troubleshoot a wide range of hardware and software issues to ensure customer satisfaction.
• Guide clients in utilizing products and services effectively, offering support and best practices.
• Accurately document client interactions and technical resolutions in the CRM system.
• Collaborate with technical teams to escalate complex issues and recommend improvements.
• Conduct follow-ups with customers to verify resolution and ensure satisfaction with services.
• Stay informed on new product updates and emerging technologies to enhance support capabilities.

Requirements

• Fluency in German and English, with strong communication skills both written and spoken.
• Previous experience in IT support or a related technical field is preferred.
• Excellent analytical and problem-solving skills with a focus on customer service.
• Strong interpersonal skills and the ability to work collaboratively in a team environment.
• Familiarity with CRM systems and remote assistance tools is beneficial.
• Ability to manage multiple tasks efficiently while working independently in a remote setting.
• A passion for technology and a commitment to ongoing professional growth.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks