Dutch Customer Service at bol.com - Work Remote In Greece

Job Description

Dutch Customer Service at bol.com

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and BPO firms, connecting exceptional multilingual talent with world-class employers across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we specialise in matching the right people with the right opportunities — wherever they may be. At Mercier Consultancy Group, we are committed to supporting every candidate through a seamless, end-to-end recruitment journey that prioritises your career growth and personal success.

Job Overview

We are thrilled to present an outstanding opportunity for Dutch-speaking professionals seeking jobs in Greece — the Dutch Customer Service at bol.com position in Greece, offered exclusively through Mercier Consultancy Group. In this role, you will serve as the dedicated point of contact for Dutch-speaking customers of bol.com, one of the Benelux region's most prominent online and offline retail giants, delivering an exceptional shopping experience at every touchpoint. This is your chance to build a dynamic, international career in the thriving retail sector while enjoying the unparalleled lifestyle that Greece has to offer — all from a fully remote setup within the country.

Key Responsibilities

• Deliver outstanding customer support to Dutch-speaking shoppers via phone, email, and live chat, ensuring every interaction reflects the high standards of the bol.com retail brand.
• Assist customers with order inquiries, product information, delivery tracking, and returns or exchanges in line with bol.com's retail policies and procedures.
• Resolve customer complaints and escalations efficiently and empathetically, turning challenging situations into positive retail experiences.
• Provide accurate guidance on product availability, promotions, and special offers across bol.com's extensive online and offline retail catalogue.
• Process customer account updates, order modifications, and refund requests with accuracy and in a timely manner using internal CRM and retail management systems.
• Collaborate with internal teams and logistics partners to follow up on delayed shipments, stock queries, and fulfilment issues relevant to the retail supply chain.
• Identify recurring customer concerns and proactively share feedback with team leaders to help improve retail service quality and customer satisfaction scores.
• Maintain detailed and accurate records of all customer interactions in accordance with company data protection and retail compliance standards.

Requirements

• Native or fluent Dutch language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in Dutch.
• Valid EU passport or national ID (mandatory for employment eligibility).
• Previous experience in customer service, retail support, or a client-facing role is highly desirable, particularly within an online or offline retail environment.
• Strong communication and interpersonal skills with a genuine passion for delivering high-quality customer experiences.
• Comfortable working with digital tools, CRM platforms, and retail management systems; ability to learn new software quickly.
• Self-motivated, reliable, and able to work independently in a remote setting while maintaining professionalism and productivity.
• A good command of English is an advantage for internal communications and training purposes.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience in the retail customer service sector.
• Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation upon arrival in Greece.
• Monthly Performance Bonus to reward your dedication and outstanding service delivery.
• 2 Extra Salaries Per Year — a 13th and 14th salary paid annually, providing exceptional financial security beyond the standard package.
• Fully Paid Professional Training to equip you with all the tools and knowledge needed to excel in the bol.com retail environment.
• Comprehensive Health Insurance coverage from day one of your employment.
• Fully remote working arrangement within Greece, offering the ultimate work-life balance.
• Ongoing career development opportunities within a global network of retail and BPO professionals.
• A supportive, multicultural team environment with colleagues from across Europe and beyond.
• And Much More...

Life in Greece

Relocating for this Dutch-speaking job in Greece means embracing one of the most breathtaking and culturally rich destinations in all of Europe. Greece is renowned for its warm Mediterranean climate, with over 300 days of sunshine per year, spectacular coastlines, ancient archaeological wonders, and a vibrant social scene that makes everyday living feel like an adventure. From the bustling energy of Athens to the serene beauty of the Greek islands, life in Greece offers an extraordinary backdrop for both professional ambition and personal fulfilment. Whether you are exploring world-famous historical sites, strolling through colourful local markets, or relaxing on golden beaches, Greece delivers an unmatched quality of life that is difficult to find anywhere else in the world.

For professionals taking on Dutch-speaking jobs in Greece, the day-to-day experience is equally rewarding outside of work. Greece is celebrated for its legendary hospitality, exceptional cuisine, and deeply rooted sense of community — values that make settling into your new home feel natural and welcoming from the very first day. The cost of living in Greece is highly competitive compared to Western Europe, meaning your earnings go further and your lifestyle remains comfortable and fulfilling. With a fully paid relocation package provided as part of this Dutch Customer Service at bol.com position in Greece, your transition is taken care of from the very start, allowing you to focus entirely on building an exciting new chapter in this remarkable country. Greece is not just a place to work — it is a place to truly thrive.

How to Apply

If you are a Dutch-speaking professional ready to take the next exciting step in your career and are looking for exceptional jobs in Greece, we would love to hear from you. This Dutch Customer Service at bol.com position in Greece is a rare and highly sought-after opportunity that combines a rewarding role in the online and offline retail industry with an extraordinary European lifestyle — and it is waiting for the right candidate. Click Apply Now to submit your application and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch promptly to guide you through the next steps. Your future in Greece starts here — seize it today.