Czech Speaking Customer Support For Booking.com - Paid Relocation To Athens

Job Description

We are excited to offer a position for a Czech Speaking Customer Support Representative for Booking.com, with a paid relocation package to Athens, Greece. This opportunity is ideal for individuals fluent in Czech who are passionate about customer service and interested in working in an international and dynamic environment.

Key Responsibilities

• Provide exceptional customer support to Czech-speaking clients of Booking.com via phone, email, and chat.
• Assist customers with booking inquiries, modifications, cancellations, and general support related to hospitality services.
• Resolve customer complaints and issues effectively, ensuring high levels of customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to improve processes and enhance customer experience.
• Stay informed about Booking.com’s products, policies, and industry trends to provide knowledgeable support.

Requirements

• Fluency in Czech (both written and spoken) is essential; proficiency in English is a bonus.
• Experience in customer support, preferably in the travel or hospitality industry, is highly desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-focused approach.
• Familiarity with CRM systems and customer service software is beneficial.
• Willingness to relocate to Athens, Greece, with support provided for relocation.
• Ability to work effectively in a fast-paced and multicultural environment.

Benefits

• Competitive Monthly Salary

• Relocation Package
• Airport Pick-Up

• Fully Paid Training

• Health Insurance
• Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece

• And Much More...