Dutch Speaking Customer Service Advisors - Work Remote In Greece

Job Description

Dutch Speaking Customer Service Advisors

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a strong footprint across the European market, we pride ourselves on delivering tailored staffing solutions that drive real results for both our clients and our candidates. At Mercier Consultancy Group, we are committed to supporting every professional on their career journey — from initial application through to long-term success.

Job Overview

Mercier Consultancy Group is currently seeking motivated and customer-focused Dutch Speaking Customer Service Advisors to join a dynamic and rapidly growing Customer Support Services team based remotely within Greece. This is a fantastic opportunity for Dutch-speaking professionals who are passionate about delivering outstanding customer experiences and are looking to advance their careers within the Customer Support Services industry. Whether you are already based in Greece or are open to relocating, this Dutch Speaking Customer Service Advisors position in Greece offers a compelling package, an international work environment, and genuine opportunities for professional growth.

Key Responsibilities

• Deliver prompt, professional, and empathetic customer support to Dutch-speaking clients via telephone, email, and live chat channels.
• Accurately identify, investigate, and resolve customer queries, complaints, and service requests in line with company standards and Customer Support Services best practices.
• Maintain comprehensive and up-to-date records of all customer interactions within the CRM system, ensuring data accuracy and compliance at all times.
• Proactively follow up on open cases to ensure full resolution and a high standard of customer satisfaction.
• Collaborate closely with internal teams and departments to escalate complex issues and drive swift, effective outcomes for customers.
• Stay informed of product, service, and policy updates in order to provide customers with accurate and relevant information at all times.
• Contribute positively to team performance targets, quality benchmarks, and overall service delivery goals within the Customer Support Services environment.
• Provide constructive feedback on recurring customer issues to help improve processes, service quality, and the overall customer experience.

Requirements

• Native or fluent Dutch language skills (both spoken and written) are essential for this role.
• A valid EU passport or the legal right to work within the European Union is mandatory.
• Previous experience in a customer service, customer support, or client-facing role is highly advantageous.
• Strong verbal and written communication skills with a natural ability to engage, reassure, and assist customers effectively.
• Proficiency in English at a communicative level to facilitate internal communication and team collaboration.
• A reliable internet connection and a suitable home working environment suitable for remote work within Greece.
• A positive, solution-oriented mindset with the ability to remain professional and composed under pressure.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills, experience, and the demands of the Customer Support Services sector.
• Fully Paid Training Programme to ensure you are set up for success from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, private airport transfer, and hotel accommodation upon arrival in Greece.
• Monthly Performance Bonus to reward your hard work and dedication.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing outstanding financial security and reward.
• A supportive, multicultural, and inclusive team environment within a leading international Customer Support Services operation.
• And Much More...

Life in Greece

Relocating to Greece is so much more than a career move — it is a lifestyle upgrade. Greece is renowned across the world for its breathtaking landscapes, ancient history, and warm Mediterranean climate, offering over 300 days of sunshine per year. From the iconic whitewashed architecture of the Cyclades to the vibrant cosmopolitan energy of Athens, Greece presents an extraordinary backdrop for both professional ambition and personal fulfilment. Whether you enjoy exploring ancient ruins, relaxing on crystal-clear beaches, or immersing yourself in a rich and welcoming local culture, Greece truly has something remarkable to offer at every turn.

Beyond its natural beauty, Greece offers an enviable quality of life that is hard to match elsewhere in Europe. The cost of living remains accessible, the food culture is world-famous — with fresh produce, incredible Mediterranean cuisine, and a warm hospitality that is deeply embedded in everyday life — and the sense of community makes settling in Greece a genuinely enriching experience. For Dutch-speaking professionals seeking Dutch-speaking jobs and exciting jobs in Greece, this Dutch Speaking Customer Service Advisors position in Greece represents a truly unique opportunity to build a rewarding career whilst enjoying everything this magnificent country has to offer. Make Greece your new home and let your career flourish with Mercier Consultancy Group.

How to Apply

Are you ready to take the next exciting step in your career? If you are a Dutch-speaking professional with a passion for customer service and a desire to explore outstanding jobs in Greece, we would love to hear from you. This Dutch Speaking Customer Service Advisors position in Greece is an exceptional opportunity that will not remain available for long. Click Apply Now to submit your application today and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch to guide you through the next steps. We look forward to welcoming you on board and supporting your journey every step of the way. Your future starts here — with Mercier Consultancy Group.