Spanish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Job Description

Spanish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with leading organisations across the continent. We specialise in placing skilled professionals in dynamic customer support services environments where language expertise and human connection are at the heart of every interaction. At Mercier Consultancy Group, we are committed to building careers — not just filling positions — and we pride ourselves on supporting every candidate through a seamless, fully guided relocation journey.

Job Overview

We are currently seeking a motivated and customer-focused Spanish Speaking Customer Service Agent to join a thriving customer support services team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for Spanish-speaking professionals to launch or advance their career in the customer support services industry, working within a multicultural, fast-paced, and professionally rewarding environment. If you are searching for Spanish-speaking jobs that offer genuine growth, exceptional benefits, and the excitement of living in a vibrant European city, this Spanish Speaking Customer Service Agent position in Bulgaria could be the perfect next step for you.

Key Responsibilities

• Deliver high-quality, professional customer support to Spanish-speaking clients via telephone, email, and live chat channels.
• Handle inbound customer enquiries, complaints, and service requests with empathy, accuracy, and efficiency in line with company standards.
• Accurately log and update all customer interactions and case details within the client relationship management (CRM) system.
• Identify customer needs, troubleshoot issues, and provide timely resolutions, escalating complex cases to the appropriate support tier when necessary.
• Maintain an in-depth understanding of the client's products, services, and policies to deliver informed and consistent customer support.
• Collaborate with cross-functional teams and team leaders to continually improve service quality and customer satisfaction scores.
• Meet and consistently exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction metrics.
• Contribute positively to a supportive and inclusive team culture within the customer support services department.

Requirements

• Native or fluent Spanish language skills, both spoken and written, are essential for this role.
• A valid EU passport is mandatory for this position.
• A good working knowledge of English is required for internal communication and training purposes.
• Previous experience in customer support services, call centre operations, or a client-facing role is advantageous, though not strictly required — full training is provided.
• Strong interpersonal and communication skills, with the ability to remain calm, professional, and solution-oriented under pressure.
• Comfortable working with digital tools, CRM platforms, and standard office software in a fast-paced on-site environment.
• A positive, team-first attitude and a genuine desire to deliver outstanding customer experiences.

Benefits

What We Offer

• Competitive Monthly Salary reflecting your skills and experience within the customer support services industry.
• Fully Paid Training to ensure you are thoroughly prepared and confident from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including your flight, airport transfer, and hotel accommodation upon arrival in Sofia.
• Monthly Performance Bonus rewarding your dedication and results in the customer support services environment.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining the team.
• Clear career progression pathways and professional development opportunities within a growing international organisation.
• And Much More — including a supportive multicultural workplace, team events, and ongoing mentorship from experienced professionals.

Life in Bulgaria

Relocating to Bulgaria means embracing one of Eastern Europe's most captivating and affordable destinations. Bulgaria is a country of extraordinary contrasts — from the cosmopolitan energy of Sofia's café-lined boulevards and thriving arts scene, to the breathtaking beauty of the Balkan mountains, ancient Thracian heritage sites, and the stunning Black Sea coastline. Bulgaria enjoys a rich four-season climate, with warm, sun-filled summers and crisp, snow-dusted winters that make it a playground for outdoor enthusiasts and culture lovers alike. As one of the most cost-effective countries in the European Union, Bulgaria allows you to enjoy an excellent quality of life without the financial pressures common in Western European capitals.

Sofia, the capital of Bulgaria, is a dynamic and rapidly developing city that has become an increasingly popular hub for international professionals and multilingual talent working in customer support services. Bulgaria's capital boasts a superb selection of international cuisine, vibrant nightlife, world-class sports facilities, and a warm, welcoming community that makes settling in feel natural and effortless. Whether you are drawn to Bulgaria for its affordability, its culture, or simply the adventure of a fresh start in Europe, you will find that life here is rich, rewarding, and full of possibility. For Spanish-speaking professionals exploring jobs in Bulgaria, Sofia truly offers the ideal blend of professional opportunity and personal fulfilment.

How to Apply

Are you a Spanish-speaking professional ready to take on an exciting new challenge in the customer support services industry? Do not miss this outstanding opportunity to secure a Spanish Speaking Customer Service Agent position in Bulgaria and benefit from a fully paid relocation package, a generous €1,500 signing bonus, and a monthly performance bonus — all backed by the expertise and care of Mercier Consultancy Group. Whether you are actively searching for jobs in Bulgaria or simply exploring your options for Spanish-speaking jobs across Europe, we would love to hear from you. Click Apply Now to submit your application and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch to guide you through every step of the process. Your next great adventure starts here.