French Speaking Customer Service Agent - Work In Sofia, Bulgaria

Job Description

French Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, specialising in connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we are trusted by both candidates and clients for our integrity, expertise, and commitment to excellence. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.

Job Overview

Mercier Consultancy Group is currently seeking a motivated and customer-focused French Speaking Customer Service Agent to join a dynamic and fast-growing Customer Support Services team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for French-speaking professionals who are passionate about delivering outstanding service experiences and who are eager to build a long-term career within the Customer Support Services industry. Whether you are already exploring Jobs in Bulgaria or are open to an exciting international relocation, this French Speaking Customer Service Agent position in Bulgaria offers everything you need to thrive professionally and personally.

Key Responsibilities

• Deliver professional, empathetic, and efficient customer support to French-speaking clients via phone, email, and live chat channels.
• Handle inbound customer enquiries, troubleshoot issues, and provide accurate information in a timely and courteous manner.
• Accurately log all customer interactions, case details, and resolutions within the company's Customer Relationship Management (CRM) system.
• Escalate complex or unresolved issues to the appropriate internal teams while ensuring customers are kept fully informed throughout the process.
• Maintain a thorough and up-to-date knowledge of the client's products, services, policies, and procedures to deliver best-in-class customer support.
• Consistently meet or exceed individual and team Key Performance Indicators (KPIs) within the Customer Support Services environment.
• Collaborate constructively with colleagues and team leaders to continuously improve service quality and customer satisfaction scores.
• Contribute to a positive, inclusive, and high-performance team culture within the Customer Support Services centre.

Requirements

• Native or fluent French language skills (spoken and written) are essential for this role.
• A valid EU passport is mandatory for all applicants.
• A good command of English for internal communication and training purposes.
• Prior experience in a Customer Support Services, contact centre, or client-facing environment is advantageous but not strictly required — full training will be provided.
• Strong interpersonal and communication skills with a genuine passion for helping customers and resolving issues effectively.
• Proficiency in basic computer applications and the ability to quickly adapt to new CRM and support tools used within the Customer Support Services industry.
• A proactive, solution-oriented mindset with the ability to work both independently and as part of a collaborative team.

Benefits

What We Offer

• Competitive Monthly Salary commensurate with experience and performance.
• Fully Paid Professional Training tailored to the Customer Support Services industry.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package, including flights, airport transfer, and hotel accommodation upon arrival in Sofia.
• Monthly Performance Bonus to reward your hard work and dedication.
• €1,500 One-Time Signing Bonus, exclusively available to new hires joining through Mercier Consultancy Group.
• Clear career progression pathways within a rapidly expanding international Customer Support Services organisation.
• And Much More — including team events, employee recognition programmes, and a vibrant multicultural work environment.

Life in Bulgaria

Bulgaria is one of Europe's most captivating and underrated destinations, offering an extraordinary blend of ancient history, stunning natural landscapes, and a vibrant modern lifestyle. Sofia, the capital of Bulgaria, is a cosmopolitan city that seamlessly combines centuries of culture with a thriving contemporary arts, food, and social scene. With its mild summers, snowy mountain resorts, and the beautiful Black Sea coastline just a short drive away, Bulgaria offers an enviable quality of life at a cost of living that is remarkably affordable by European standards. For French-speaking professionals seeking Jobs in Bulgaria, the country presents an outstanding opportunity to enjoy a rich and fulfilling lifestyle while building a successful career.

Relocating to Bulgaria is an adventure that thousands of international professionals take every year, and it's easy to understand why. Bulgaria boasts a warm and welcoming local culture, world-class cuisine ranging from hearty traditional dishes to international fine dining, and a growing expat community that makes settling in feel natural and exciting. The country's excellent transport links, modern infrastructure, and low cost of daily living make Bulgaria an ideal base for ambitious multilingual professionals. With Mercier Consultancy Group's fully paid relocation package taking care of every detail of your move, stepping into this French Speaking Customer Service Agent position in Bulgaria has never been easier or more rewarding.

How to Apply

Are you a French-speaking professional ready to take the next step in your career? Don't miss this exceptional opportunity to join a world-class Customer Support Services team in one of Europe's most exciting cities. Whether you are actively searching for French-speaking jobs or simply exploring new horizons, this French Speaking Customer Service Agent position in Bulgaria could be the life-changing opportunity you've been waiting for. Click Apply Now to submit your application, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch to guide you through every step of the process. We look forward to welcoming you to the Mercier Consultancy Group family.