Danish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Job Description

Danish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm with a strong presence across Europe, connecting exceptional talent with world-class organisations. We specialise in placing multilingual professionals in roles that align with their skills, ambitions, and lifestyle goals. At Mercier Consultancy Group, we are committed to delivering an unparalleled candidate experience — from first contact all the way through to a successful career placement and beyond.

Job Overview

We are actively seeking a motivated and customer-focused Danish Speaking Customer Service Agent to join our growing team on-site in Sofia, Bulgaria. This is a fantastic opportunity for Danish-speaking professionals looking to advance their careers while enjoying the vibrant lifestyle that Bulgaria has to offer. If you are passionate about delivering outstanding customer experiences and are ready to explore one of the most exciting Danish-speaking jobs available in Europe today, this Danish Speaking Customer Service Agent position in Bulgaria could be the perfect next step for you.

Key Responsibilities

• Provide high-quality customer support to Danish-speaking clients via phone, email, and live chat channels
• Handle inbound customer enquiries efficiently, ensuring first-contact resolution wherever possible
• Accurately log, track, and manage customer interactions and case records within the CRM system
• Troubleshoot customer issues and escalate complex cases to the appropriate department in a timely manner
• Maintain a thorough and up-to-date knowledge of products, services, and company policies to deliver informed assistance
• Consistently meet or exceed individual and team performance targets, including customer satisfaction and response time KPIs
• Collaborate constructively with team members and supervisors to continuously improve service quality and processes
• Represent the company brand with professionalism, empathy, and a commitment to delivering an exceptional customer experience

Requirements

• Native or fluent Danish language skills — both spoken and written — are essential for this role
• Valid EU passport (mandatory)
• A good working knowledge of English for internal communication and training purposes
• Previous experience in customer service, support, or a client-facing role is advantageous but not strictly required
• Strong interpersonal and communication skills with a genuine passion for helping customers
• Ability to work effectively in a fast-paced, target-driven environment while maintaining attention to detail
• A positive, proactive attitude and a willingness to relocate and embrace life in Bulgaria

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to set you up for success from day one
• Comprehensive Health Insurance
• Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation upon arrival
• Monthly Performance Bonus rewarding your hard work and dedication
• €1,500 Signing Bonus (one-time payment for new hires)
• A supportive, multicultural, and professional work environment
• Clear pathways for career growth and professional development within Mercier Consultancy Group
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is an adventure that rewards you in ways that go far beyond the workplace. Bulgaria is a country of remarkable natural beauty, from the snow-capped peaks of the Balkan Mountains to the golden beaches of the Black Sea coast. Sofia, Bulgaria's dynamic capital city, blends a rich history and vibrant cultural scene with all the conveniences of a modern European metropolis. With its lively café culture, world-class museums, buzzing nightlife, and an enviable Mediterranean-influenced climate, Bulgaria offers an exceptional quality of life at a cost of living that remains among the most affordable in the European Union.

For Danish-speaking professionals exploring jobs in Bulgaria, the transition to life in Sofia is made wonderfully smooth thanks to the warm hospitality of the Bulgarian people and the city's thriving international community. Bulgaria's cuisine — rich in fresh produce, grilled meats, and indulgent pastries — is sure to delight, while its ancient Orthodox churches, Roman ruins, and buzzing arts scene offer endless exploration on weekends. Whether you are drawn to outdoor hiking trails, ski resorts, or Mediterranean beach getaways just hours away, Bulgaria truly offers a lifestyle that balances professional ambition with personal fulfilment. This is your chance to experience one of Europe's hidden gems while building an outstanding career.

How to Apply

Are you ready to take the next step in your career and secure one of the most exciting Danish-speaking jobs available today? Do not miss this outstanding Danish Speaking Customer Service Agent position in Bulgaria — opportunities like this are rare and highly sought after. Click Apply Now to submit your application and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch with you promptly. We look forward to welcoming you to our team and to helping you begin an extraordinary new chapter in your professional life. Mercier Consultancy Group — Connecting Talent with Opportunity Across Europe.