Spanish Speaking Player Support Specialist - Work In Sofia, Bulgaria

Job Description

Spanish Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with leading organisations across a wide range of industries. We specialise in placing skilled professionals in high-growth sectors, including Gaming & Esports, technology, finance, and customer experience. At Mercier Consultancy Group, we are committed to delivering world-class career opportunities that empower candidates to thrive both professionally and personally.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Spanish Speaking Player Support Specialist position in Bulgaria, based on-site in the vibrant city of Sofia. This role sits at the heart of the Gaming & Esports industry, where you will serve as a trusted point of contact for Spanish-speaking players, delivering exceptional support experiences that enhance player satisfaction and loyalty. If you are passionate about gaming, fluent in Spanish, and eager to build a rewarding international career, this is the perfect role for you — and one of the most exciting Spanish-speaking jobs available in Europe right now.

Key Responsibilities

• Provide timely, accurate, and empathetic support to Spanish-speaking players via live chat, email, and ticketing systems, resolving in-game issues, account queries, and technical problems efficiently.
• Assist players with account management tasks including registration, login difficulties, payment and subscription issues, and account security concerns specific to gaming platforms.
• Investigate and escalate complex player complaints, bugs, or gameplay disputes to the appropriate technical or quality assurance teams within the Gaming & Esports environment.
• Maintain a thorough and up-to-date knowledge of game titles, updates, patches, events, and promotions in order to deliver knowledgeable and contextually relevant support to players.
• Document all player interactions accurately within the CRM and support ticketing systems, ensuring proper logging and follow-up for unresolved cases.
• Identify recurring player pain points and communicate feedback trends to team leads and product teams to contribute to continuous improvement of the player experience.
• Uphold and reinforce community guidelines and terms of service, handling reports of inappropriate behaviour, cheating, or violations in accordance with company policy.
• Collaborate closely with fellow Player Support Specialists and team leaders to meet and exceed individual and team KPIs, quality scores, and player satisfaction targets.

Requirements

• Native or fluent Spanish language skills (both spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants.
• Valid EU passport or the legal right to live and work within the European Union (mandatory).
• A genuine passion for gaming, esports, or the broader interactive entertainment industry is strongly preferred.
• Previous experience in customer support, player support, or a related service role is advantageous, though motivated candidates from other backgrounds are welcome to apply.
• Strong written and verbal communication skills with a professional, patient, and solution-focused approach to player interactions.
• Comfortable working in a fast-paced, on-site team environment in Sofia, Bulgaria, with the ability to manage multiple player queries simultaneously under pressure.
• Basic technical literacy and the ability to quickly learn and navigate gaming platforms, support tools, and CRM systems.

Benefits

What We Offer

• Competitive Monthly Salary commensurate with experience and performance.
• Fully Paid Training to prepare you comprehensively for your role in the Gaming & Esports support environment.
• Comprehensive Health Insurance coverage from day one.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Bulgaria.
• Monthly Performance Bonus rewarding your dedication, quality, and results.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group.
• A dynamic, multicultural, and inclusive team environment within a globally recognised Gaming & Esports company.
• And Much More — including career progression opportunities, team events, and ongoing professional development.

Life in Bulgaria

Relocating to Bulgaria is an adventure that many of our placed candidates describe as one of the best decisions of their lives. Sofia, the capital of Bulgaria, is a thriving, cosmopolitan city that masterfully blends a rich historical heritage with a modern, energetic urban lifestyle. Bulgaria enjoys a diverse climate with warm, sun-filled summers and crisp winters perfect for skiing in the nearby Vitosha Mountain — and with one of the lowest costs of living in the European Union, your salary goes significantly further here than in most Western European capitals. Bulgaria's growing tech and gaming scene makes it an especially exciting destination for professionals in the Gaming & Esports sector.

Beyond the professional appeal, Bulgaria offers an extraordinary quality of life that is hard to match. From the vibrant café culture and acclaimed restaurant scene in Sofia to the breathtaking Black Sea coastline and UNESCO-listed monasteries, Bulgaria is a country of remarkable variety and beauty. The local community is warm and welcoming, and the large international professional community in Bulgaria ensures that newly arrived expats feel at home quickly. Whether you are exploring Bulgaria's ancient Thracian ruins, enjoying its celebrated cuisine, or simply enjoying a great work-life balance in one of Europe's most affordable and liveable cities, Bulgaria truly has something extraordinary to offer every newcomer.

How to Apply

Are you ready to take the next step in your career and secure one of the most rewarding Spanish-speaking jobs available in Europe? Do not miss this exceptional opportunity to join a world-class team in the Gaming & Esports industry as a Spanish Speaking Player Support Specialist in Bulgaria. Whether you are searching for jobs in Bulgaria for the first time or are an experienced international professional seeking a fresh and exciting challenge, Mercier Consultancy Group is here to support you every step of the way. Click Apply Now to submit your application and one of our dedicated recruitment specialists will be in touch with you promptly. We look forward to welcoming you to the Mercier Consultancy Group family and to your new life in Sofia, Bulgaria.