Dutch Speaking Banking Support Specialist - Athens (Remote in Greece)

Job Description

Patrique Mercier Recruitment is seeking a dedicated Dutch Speaking Banking Support Specialist to join our team in Athens, Greece. This is a remote position, allowing you to work comfortably from your own space within Greece. In this vital role, you will provide high-quality support to our Dutch-speaking clients in the banking sector, assisting them with inquiries, transactions, and any challenges they may encounter. If you are enthusiastic about customer service in a financial context and fluent in Dutch, we would love to hear from you!

Responsibilities

• Handle customer inquiries from Dutch-speaking clients related to banking products and services through various communication channels.
• Provide support for account management, ensure timely resolution of banking-related issues.
• Document client interactions and maintain customer records in our CRM system efficiently.
• Coordinate with internal teams to resolve complex customer issues and escalate when necessary.
• Stay informed about banking trends, products, and regulations to assist clients effectively.
• Deliver personalized service to build lasting relationships with clients and encourage loyalty.

Requirements

• Fluency in Dutch and English; knowledge of additional languages is an advantage.
• Previous experience in customer service, preferably within banking or finance.
• Excellent communication and interpersonal abilities.
• Familiarity with CRM systems and proficiency in standard office software.
• Strong analytical and problem-solving skills with a client-focused approach.
• Ability to maintain confidentiality and manage sensitive information with integrity.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )