Italian Speaking Electronics Support Specialist - Athens (Remote in Greece)

Job Description

Patrique Mercier Recruitment is excited to announce an opening for an Italian Speaking Electronics Support Specialist with remote work opportunities available across Greece! This position is ideal for individuals who have a passion for electronics and a commitment to excellent customer service.

As an Italian Speaking Electronics Support Specialist, you will be responsible for assisting our Italian-speaking customers with their queries and troubleshooting issues related to electronic products. Your strong communication skills and technical knowledge will be essential in providing effective solutions and ensuring a positive customer experience.

If you thrive in a fast-paced environment and enjoy helping others, we encourage you to join our dedicated team!

Key Responsibilities

• Provide outstanding customer support to Italian-speaking clients through various channels such as phone, email, and chat.
• Troubleshoot and resolve technical issues regarding electronic devices and products.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with colleagues to enhance service delivery and customer satisfaction.
• Stay up-to-date on product features and technical details to assist customers effectively.
• Follow company procedures and quality standards to ensure a high level of service.

Requirements

• Fluency in Italian and English, both written and spoken, with excellent communication abilities.
• Prior experience in customer service or technical support, especially in the electronics field, is desirable.
• Strong understanding of electronics and technical troubleshooting skills.
• Exceptional problem-solving capability and attention to detail.
• Ability to work independently and manage your time effectively in a remote setup.
• Proficient in various computer applications and customer support software.
• A proactive approach to learning new technologies and methodologies.
• Flexibility to work varying hours based on customer needs.
• Eligibility to work in Greece with a valid European Passport or ID.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )