Account Director

Job Description

CNC Agency (formerly Coffee ’n Clothes) is an experiential marketing agency born from culture and built for connection. We create experiences, stories, and products that people love and that help brands grow. We put people first and design accordingly, seamlessly blending strategy, creativity, production, and culture to turn ideas into experiences that move people. Because amazing things happen to brands when they build for humans, not algorithms.

We are currently seeking an Account Director. As an Account Director, you lead clients and internal teams from concept through execution, crafting smart experiential strategies, building strong partnerships, and delivering measurable impact. You turn big ideas into unforgettable experiences.

Roles & Responsibilities:

• Act as a trusted strategic partner to clients from early conversations through delivery and post-event analysis.
• Develop experiential strategies that engage audiences and drive results.
• Pitch innovative ideas that differentiate CNC and fuel client growth.
• Lead and grow key accounts, focusing on retention and organic expansion.
• Build and manage scopes of work, identifying opportunities for additional investment when appropriate.
• Oversee multiple large-scale accounts and activations simultaneously.
• Align creative, production, and strategy teams to deliver on brief, on budget, and on time.
• Create clear, compelling client presentations that communicate strategy, creative vision, and impact.
• Define KPIs, monitor performance, and analyze results to drive repeat business and process improvements.
• Own project financials, including budgets, margins, and efficient team resourcing/utilization.
• Lead, mentor, and develop Account Managers, Coordinators, and external partners.
• Foster a culture of creativity, accountability, and hospitality.
• Stay current on industry trends and bring new ideas to clients and teams.
• Collaborate cross-functionally with Creative, Production, and Strategy teams to deliver best-in-class work.

Requirements

Skills & Qualifications:

• 8+ years of related experience (preferably 3+ years agency experience preferred)
• Experience managing/training/mentoring junior team members
• Proven experience managing high-profile brands and six-figure to multi-million-dollar accounts.
• Strong background in experiential marketing, including live events, activations, and pop-ups across B2C and B2B.
• Strategic thinker with the ability to align client goals, creative vision, and business objectives.
• Solid financial acumen, including budget planning, margin management, and responsible upselling.
• Experience collaborating with creative teams to develop and execute compelling concepts.
• Working knowledge of event permits, regulations, and safety requirements.

The salary range for this role is $ 120,000.00 to $ 165,000.00. Where a candidate falls within this band will depend on a combination of factors, including relevant experience, demonstrated performance, specific skills, geographical location, and internal equity. We regularly benchmark roles to market data and ensure pay is aligned with the role’s scope and impact.

At CNC Agency, great ideas come from diverse perspectives. We’re proud to be an equal opportunity employer and are committed to creating an inclusive environment where everyone can bring their full selves to work. All qualified applicants will be considered, no matter race, gender, sexual orientation, religion, disability, or any other protected status.