Operations Manager | Property Management

Job Description

Job Title: Operations Manager | Property Management

Position Type: Full-Time, Remote
Location: Remote LATAM (Supporting Miami & Orlando, Florida Markets)
Working Hours: U.S. Business Hours (EST)

About the Role

We are seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations of a growing property management company serving rental owners and tenants throughout the Miami and Orlando markets.

This is a leadership role responsible for ensuring operational excellence across leasing, maintenance coordination, client relations, rent collection, renewals, and property operations. You will lead a team of six professionals while driving accountability, efficiency, and performance across the organization.

The ideal candidate is an experienced property management leader who thrives in a fast-paced environment, enjoys managing people and processes, and is passionate about delivering exceptional experiences for both property owners and residents.

Responsibilities

Team Leadership & Operations

• Oversee daily operations across the Miami and Orlando property management portfolio.
• Lead, mentor, and develop a team spanning leasing, operations, maintenance coordination, and business development.
• Conduct weekly team meetings to review priorities, outstanding tasks, and operational performance.
• Ensure proper staffing and resource allocation across departments.
• Establish and manage KPIs for team members and departments.
• Hold employees, vendors, and tenants accountable to company standards and timelines.
• Create operational consistency and improve workflows across the organization.

Leasing & Occupancy Management

• Oversee leasing operations and vacancy management.
• Ensure listings are accurate, competitive, and marketed effectively.
• Monitor occupancy performance and vacancy trends.
• Ensure vacant units are leased quickly while maintaining tenant quality standards.
• Manage lease renewal processes and rental rate adjustments.
• Monitor leasing performance metrics and implement improvements as needed.

Unit Turns & Property Operations

• Oversee the unit turn process from move-out to move-in.
• Ensure unit turns are completed on time and within budget.
• Coordinate vendors, maintenance teams, and operational staff throughout the process.
• Monitor turn costs and identify opportunities for increased efficiency.
• Ensure units meet company quality standards prior to occupancy.

Owner & Client Relations

• Serve as a key point of contact for property owners.
• Respond to owner concerns and operational inquiries promptly.
• Maintain strong owner relationships through proactive communication.
• Ensure seamless onboarding of new clients and properties.
• Support owner retention and long-term satisfaction.

Maintenance Coordination

• Manage maintenance operations and vendor relationships.
• Ensure work orders are completed efficiently and cost-effectively.
• Monitor maintenance response and resolution times.
• Coordinate communication between tenants, owners, and vendors.
• Ensure property inspections are scheduled and completed on time.
• Monitor maintenance expenses and service quality.

Financial Operations & Collections

• Oversee rent collection processes across the portfolio.
• Monitor delinquency reports and collection performance.
• Ensure notices and legal actions are initiated promptly when necessary.
• Support eviction processes in accordance with company procedures and local regulations.
• Monitor maintenance and turn expenses against budget.
• Identify opportunities to improve operational profitability while maintaining service quality.

Systems & Process Improvement

• Develop and improve operational workflows and procedures.
• Implement accountability systems and performance tracking.
• Support process automation and operational efficiencies.
• Ensure consistent use of company software and operational tools.
• Identify opportunities to improve owner, tenant, and employee experiences.

What Makes You a Perfect Fit?

• Strong leader who can motivate and hold teams accountable.
• Highly organized with exceptional follow-through.
• Excellent problem-solving and decision-making abilities.
• Strong communicator comfortable working with owners, tenants, vendors, and employees.
• Results-oriented and driven by operational performance.
• Comfortable managing multiple priorities simultaneously.
• Proactive and self-directed in a remote environment.
• Strong sense of ownership and accountability.
• Able to balance customer service, operational efficiency, and financial performance.

Required Experience & Skills (Minimum)

• Minimum of 3 years of property management experience.
• Minimum of 2 years of leadership or operations management experience.
• Experience managing multi-functional teams.
• Strong understanding of:
• Leasing
• Vacancy management
• Unit turns
• Maintenance coordination
• Rent collections
• Lease renewals
• Evictions
• Property operations
• Fluent English and Spanish communication skills (written and verbal).
• Strong organizational and project management skills.
• Experience managing operations in a remote environment.
• Excellent relationship management and communication abilities.
• Ability to manage multiple properties, projects, and priorities simultaneously.

Ideal Experience & Skills

• Experience managing operations across multiple geographic markets.
• Experience with residential and commercial property management.
• Experience implementing operational processes and performance metrics.
• Familiarity with:
• Buildium
• QuickBooks
• Monday.com
• Experience utilizing automation and technology to improve efficiency.
• Experience leading growing property management organizations.

Tech Stack & Tools

• QuickBooks
• Monday.com
• Google Workspace
• Property Management Software
• Communication & Collaboration Platforms
• Buildium (Preferred)

What Does a Typical Day Look Like?

An Operations Manager's day focuses on leading teams, resolving operational challenges, monitoring performance, and ensuring property management processes run efficiently.

You will:

• Meet with team members and department leads.
• Review leasing activity, vacancies, and occupancy metrics.
• Monitor maintenance requests and vendor performance.
• Follow up on owner concerns and onboarding activities.
• Review rent collections and delinquency reports.
• Coordinate unit turns and property inspections.
• Track operational KPIs and team performance.
• Resolve escalated issues and remove operational roadblocks.
• Identify opportunities to improve efficiency and service delivery.

In essence: you are responsible for ensuring the property management operation runs efficiently, teams remain accountable, owners stay satisfied, and tenants receive exceptional service.

Key Metrics for Success (KPIs)

• Occupancy rate.
• Average days-to-fill vacancies.
• Unit turn completion time.
• Turn costs versus budget.
• Rent collection rate.
• Delinquency and eviction performance.
• Lease renewal rate.
• Rental rate growth on renewals.
• Work order completion and resolution times.
• Maintenance cost per unit.
• Inspection completion rate.
• Owner satisfaction and retention.
• Team performance and accountability metrics.

Why Join Us?

• Fully remote leadership opportunity.
• Direct impact on the growth and success of a rapidly expanding property management company.
• Opportunity to lead and develop a high-performing team.
• Significant ownership and autonomy within the organization.
• Collaborative and growth-focused culture.
• Opportunity to improve systems, processes, and operational performance.
• Long-term growth potential for successful leaders.

Interview Process

1. Initial Application Review
2. Intro Video
3. Property Management Operations Assessment
4. Client Interview
5. Offer & Onboarding