Portuguese Speaking iRobot Support Specialist - Work In Sofia - Paid Relocation

Job Description

Mercier Consultancy MD is seeking a dedicated Portuguese Speaking iRobot Support Specialist to join our team in Sofia! This role offers paid relocation, providing an excellent opportunity to advance your career while experiencing life in Bulgaria. As a support specialist, you will assist Portuguese-speaking customers with their iRobot products, ensuring their issues are resolved efficiently and their satisfaction is maintained.

Your Role

As a Portuguese Speaking iRobot Support Specialist, you will be the primary point of contact for customers seeking assistance with their iRobot devices. Your technical knowledge combined with your customer service skills will help provide seamless support and enhance customer loyalty.

Key Responsibilities

• Provide timely and accurate support to Portuguese-speaking customers regarding iRobot products via phone, email, and chat.
• Troubleshoot technical issues, guide users through product features, and offer effective solutions.
• Document customer interactions and solutions accurately in CRM systems.
• Collaborate with technical and product teams to escalate and resolve complex issues.
• Stay updated on iRobot product developments, software updates, and company policies.
• Participate in ongoing training to maintain high standards of customer service.

Requirements

• Fluency in Portuguese (spoken and written) is essential; English proficiency is an advantage.
• Previous experience in technical support, ideally for consumer electronics or robotics products.
• Strong problem-solving skills and ability to explain technical information clearly.
• Excellent communication and customer service abilities.
• Familiarity with CRM and support ticketing systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to relocate to Sofia with paid relocation assistance.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 1500 Euro Signing Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More...