Account Manager, EMEA - India
- Jump Cloud
- Remote India
Job Description
We are seeking an Account Manager based in India to oversee a $5M+ Book of Business composed of EMEA customers. In this role, you will:
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Collaborate with Renewal Specialists and CSM teams to drive Net ARR expansions, upsells, and ensure timely renewals.
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Drive adoption of JumpCloud’s solutions within existing accounts, identifying opportunities for further growth.
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Proven track record of driving renewals and expansions in a high-growth environment.
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Revenue/Quota attainment role.
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Cover EMEA working hours.
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Fully remote
If you have a strong background in SaaS sales, a proven ability to exceed targets, and thrive in a fast-paced environment, we’d love to hear from you!
Key Responsibilities:
Account Management & Growth
Own a $5M+ BoB for EMEA-based customers, focusing on renewals, expansions, and upsells.
Leverage data-driven insights to identify growth opportunities within your portfolio.
Consistently meet or exceed Net ARR and related revenue targets.
KPI Ownership & Strategic Planning
Primary KPIs: Driving Net ARR, renewals, expansion revenue, and adoption metrics. Retaining existing ARR, highlighting & diffusing accounts at risk.
Develop targeted account strategies to drive product usage and uncover upsell/expansion opportunities.
Accurately forecast your pipeline and maintain consistent reporting on key metrics.
Cross-Functional Collaboration
Partner with CSM teams to ensure customer success, driving deeper adoption of JumpCloud’s solutions.
Collaborate with Marketing to craft campaigns that enhance awareness and spur product usage.
Coordinate with New Business teams to streamline the onboarding of new customers, ensuring a smooth transition into your portfolio.
Reporting & Stakeholder Engagement
Provide regular updates on performance, pipeline health, and growth initiatives to the Head of International Account Managers.
Communicate effectively with both internal teams and external customers to maintain transparency and alignment.
Requirements:
7+ years of experience in SaaS sales or account management, ideally serving EMEA markets.
Proven track record of driving renewals and expansions in a high-growth environment.
Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels.
Data-driven mindset with experience in CRM tools, pipeline analytics, and forecasting.
Willingness and ability to work 12 pm–9 pm IST to align with EMEA business hours.
Preferred Qualifications
Bachelor’s degree in Business, Computer Science, or a related field is preferred, not required; MBA is a plus.
Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN).
Experience in a hyper-growth SaaS environment managing complex portfolios.
Why Join JumpCloud?
High-Impact Role: Directly influence renewal rates, expansion revenue, and overall customer success for a key set of accounts.
Global Collaboration: Work with diverse, passionate teams dedicated to innovation and delivering customer value.
Career Growth: Enjoy a dynamic, fast-paced SaaS setting that values continuous learning, autonomy, and excellence.
Flexible Environment: Benefit from a hybrid work model with the resources and support you need to succeed.
Join our mission to “Make Work Happen” by shaping the future of secure and unified access—empowering organizations to work seamlessly from anywhere. We look forward to your application!
