Italian Speaking Rent-a-Car Customer Service Consultant - Work In Sofia

Job Description

Mercier Consultancy MD is looking for a motivated Italian Speaking Rent-a-Car Customer Service Consultant to join our vibrant team in Sofia, Bulgaria. This role offers a fantastic opportunity to work in a dynamic environment with a focus on providing exceptional customer service to our Italian-speaking clients within the car rental sector.

As a Customer Service Consultant, you will be responsible for assisting clients with their rental car needs, handling inquiries, resolving issues, and ensuring a seamless rental experience.

Key Responsibilities:

• Provide excellent customer support to Italian-speaking clients via phone, email, and chat.
• Manage bookings, resolve customer queries, and address service-related concerns promptly.
• Maintain accurate and up-to-date records of customer interactions in the CRM system.
• Handle customer complaints professionally and work towards swift resolution.
• Coordinate with internal teams to enhance service delivery and customer satisfaction.
• Stay informed about company policies, fleet availability, and promotions.

Requirements

Requirements:

• Fluency in Italian (both spoken and written) is essential; knowledge of English is a plus.
• Experience in customer service, preferably in the rent-a-car or travel industry, is advantageous.
• Strong communication skills and a customer-oriented mindset.
• Ability to multitask, prioritize, and work efficiently under pressure.
• Comfortable using CRM systems and other computer applications.
• Positive attitude, problem-solving abilities, and adaptability.
• Willingness to work onsite in Sofia, Bulgaria.

Benefits

1. Competitive Monthly
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. Private Gym
7. And Much More...