Account Manager, Services Team

Job Description

We are hiring an Account Manager for the Page Vault On Demand services team. This person will own a book of PVOD client relationships and serve as the steady, trusted point of contact for incoming service requests.

You will scope client needs, prepare quotes, coordinate with our technical capture and QA teams, and shepherd complex projects from request through delivery. You will also listen for moments when the Page Vault software may be a better long-term fit for a client and hand those opportunities to our software team with clear context.

This is not a traditional sales role, and it is not a generic customer success role. It is a consultative services role for someone who can combine client judgment, project management, legal-industry awareness, and clear written communication.

About Page Vault

At Page Vault, we are on an exciting mission to transform the way web content is used in the legal industry. Our cutting-edge technology captures web content effortlessly and, critically, makes it admissible in court. We are a fully remote team spread across the U.S., driven by a passion for solving difficult problems for our clients. Join us and be part of a dynamic team that is changing the game in legal tech.

What You'll Do

Own client relationships

• Own a book of service client relationships across law firms, in-house legal teams, and litigation support partners
• Serve as the primary point of contact for clients submitting capture requests.
• Build trust through clear communication, sound judgment, and reliable follow-through. You're the calm voice on the panicked 4:45pm Friday call.

Scope and quote capture requests

• Turn vague or incomplete client requests into clear capture specifications.
• Quote and package work with consultative judgment — the right option for what the client actually needs, not the most expensive
• Coordinate with the Technical Capture & QA team to confirm scope, timing, and quality

Project manage complex engagements

• On large or multi-phase deals, serve as the steady-hand project manager and single point of contact for the client across the life of the work
• Translate the in-the-weeds technical reality (what capture is doing, finding, hitting) into what the client actually needs to know and decide on
• Help resolve issues quickly and professionally when scope, timing, or technical challenges change

Identify software opportunities

• Stay alert for situations where the Page Vault software may better serve a client’s ongoing needs
• Run a brief product overview or demo when appropriate
• Hand qualified software opportunities to the software team with useful context, including client goals, use case, timing, and potential fit
• Maintain a client-first approach when deciding whether services, software, or both are the right answer

Process & playbook building

• Build and improve repeatable processes such as scoping checklists, quote templates, delivery email templates, handoff workflows, and status-update formats
• Maintain accurate account, pipeline, and activity records in the CRM
• Collaborate with services, sales, support, product, and technical teams to improve the client experience
• Push forward new capabilities and process improvements

This Role Might be for You if You…

• Default to making the client whole when something goes wrong.
• Take pride in being the person clients trust with urgent, sensitive work.
• Are calm, clear, and steady in urgent or high-stakes client situations.
• Can translate messy technical details into concise, useful client communication.
• Write well. Much of this job runs on email, and your writing will shape the client experience.
• Are comfortable discussing scope, pricing, tradeoffs, and timing with clients.
• Understand or are eager to learn how law firms work, including the roles of partners, associates, paralegals, litigation support teams, and in-house counsel.
• Are familiar enough with social media and websites to walk a client through possibilities and spot potential issues on the fly
• Like building systems, templates, and processes that make future work better.
• Have low ego and strong client judgment; when another team or product is the better answer, you make the handoff cleanly.

Requirements

• 4+ years of experience in account management, client services, customer success, project management, or a similar client-facing role.
• Experience working with legal, SaaS, litigation support, professional services, or other detail-sensitive B2B clients strongly preferred.
• Excellent written communication skills; this role depends heavily on clear, accurate, client-ready email.
• Strong judgment in scoping, pricing, prioritization, and expectation-setting.
• Ability to manage multiple urgent client requests at once without losing detail or follow-through.
• Comfort working with websites, social media platforms, online content, and technical teams.
• CRM proficiency and ability to maintain accurate pipeline, client, and account records.

Benefits

• Fully remote work, with 2–3 in-person team meetings per year
• Flexible PTO, unlimited sick days, and paid parental leave for both parents
• Medical, dental, and vision insurance
• 401(k) with employer contribution
• Base salary range: $100,000–$140,000, depending on experience. Compensation is base-weighted with a modest performance-based variable component.