Czech Speaking Customer Support For Booking.com - Paid Relocation To Athens

Job Description

Mercier Consultancy is excited to offer a position for a Czech Speaking Customer Support Representative for Booking.com, with a paid relocation package to Athens, Greece. This role is ideal for individuals fluent in Czech who are passionate about delivering outstanding customer service in the travel and accommodation sector.

Key Responsibilities

• Provide customer support to Czech-speaking clients of Booking.com via phone, email, and chat.
• Assist customers with booking inquiries, modifications, cancellations, and resolution of any issues encountered during their experience.
• Handle complaints professionally and efficiently to ensure high customer satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with relevant departments to address client needs and improve service quality.
• Stay updated on Booking.com’s policies, offerings, and industry trends to provide knowledgeable support.

Requirements

• Fluency in Czech (both written and spoken) is essential; proficiency in English is an advantage.
• Excellent communication and problem-solving skills.
• Ability to manage multiple tasks and work efficiently in a fast-paced environment.
• Familiarity with CRM systems and booking platforms is a plus.
• Strong customer-oriented mindset and ability to work both independently and as part of a team.
• No experience needed, but willingness to learn! 
• Willingness to relocate to Athens, Greece, with paid relocation support provided.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Fully paid training
• Airport Pick-Up 
• 2 Extra Salaries Per Year
• Health Insurance
• Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece
• And many other benefits!