Digital Experience Manager

Job Description

We're looking for a sharp, commercially-minded Digital Experience Manager to own the quality, performance, and day-to-day operation of The Realest website. This is a newly created role at a real inflection point for our business — we're rebuilding our platform, expanding into new sports leagues, and scaling our catalog rapidly.

This is not a passive or purely maintenance-focused role. We're looking for someone who treats the site as a revenue-driving function: someone who thinks about conversion, connects merchandising decisions to customer behavior, and makes sure the site is actively supporting campaigns — not just keeping the lights on.

To date, site merchandising and real-time launch execution have been handled by a small cross-functional group across marketing and business development. As the site grows more complex — with more modules, more paid traffic, more campaign landing pages, and more front-end tooling — we need dedicated ownership here. The right person will be a force multiplier across marketing and an accelerant for the work we're already investing in.

Requirements

What You'll Do:

Site Integrity

• Test site changes across desktop and mobile to ensure functionality, formatting, and user experience are consistent
• Review changes before they go live to ensure they meet quality and brand standards
• Identify, document, prioritize, and track bugs with enough detail for engineering follow-through

Merchandising & Conversion

• Own the merchandising strategy for the site: what's front and center, what's in a carousel, what inventory gets spotlighted and when
• Develop and execute a secondary market spotlight strategy — surfacing complementary secondary inventory alongside active primary auctions to drive discovery and conversion
• Proactively use the front-end modules and tools we're building, ensuring they're activated and working hard rather than going unused
• Think like a merchant: what's in the catalog, what's moving, what should be driving revenue right now?

Campaign & Marketing Support

• Partner closely with marketing to ensure the site is actively supporting campaigns — landing pages, promotional moments, traffic-to-conversion flow, and execution accuracy
• Connect site decisions back to customer behavior and performance data; help the team make smarter choices about how customers navigate and convert
• Help improve paid media efficiency by ensuring landing pages and site organization are aligned with campaign intent

Operations & Workflow

• Build scalable workflows for site publishing and content changes so non-technical teams can move faster and more independently
• Partner with technology, creative, partnerships, and operations teams to coordinate launches and updates
• Manage day-to-day CMS execution — item pages, collections, banners, images, product copy, and merchandising changes\

What We're Looking For:

• 4–7 years of experience in web operations, digital production, CMS management, or a related role — ideally with meaningful exposure to e-commerce, marketplace, or auction environments
• Someone who thinks commercially: you understand that the site exists to convert, and you make decisions with that in mind
• Strong attention to detail and a high bar for quality
• Experience testing websites across browsers, devices, and responsive layouts
• Ability to clearly document bugs and communicate across technical and non-technical teams
• Strong organizational skills and the ability to manage multiple priorities in a fast-moving environment
• Basic familiarity with HTML/CSS and an understanding of how websites work under the hood
• A self-starter who creates structure where there isn't much yet — we're building this plane while flying it, and you're energized by that

Bonus If You...

• Have experience working closely with marketing teams on campaign execution and conversion optimization
• Are comfortable using data and site analytics to inform decisions
• Have used project management tools like Asana
• Actively use AI tools to work faster and more efficiently
• Are a fan — of sports, music, culture, or all three