HR Business Partner / People Operations Lead

Job Description

About Us

Hyprwork is a fast-growing operator of direct-to-consumer brands in health and wellness. Our flagship brand, Rejuvacare, serves over 400,000 customers who trust us with their health and their money. We ship primarily to the United States, offer a 90-day money-back guarantee, and run a RejuvaCare+ membership program that powers recurring revenue. The company has scaled 12x in a single year to nearly 150 people across 15+ countries. We are remote-first, async-first, and hold a high standard of accountability across everything we do.

About the Role

This position will own and coordinate critical People Operations functions across onboarding, employee experience, compliance, HR systems, project coordination, and performance support.

The ideal candidate is highly organized, proactive, tech-savvy, and comfortable operating in a fast-paced remote environment with minimal supervision.

You will help ensure employees have a seamless experience from onboarding through ongoing support, while also helping leadership stay organized and accountable across multiple HR and culture initiatives.

This is not an administrative-only HR role. We are looking for someone who thinks critically, identifies gaps before they become problems, improves processes proactively, and takes ownership of outcomes.

Key Responsibilities

Onboarding & Employee Experience

• Own the end-to-end onboarding process for new hires
• Ensure all hires have signed offers, contracts, and required documentation completed
• Manage employee setup across systems including BambooHR and other internal platforms
• Coordinate onboarding calls and orientation sessions
• Present company culture, expectations, policies, and employee experience initiatives during onboarding
• Create structured touchpoints and follow-up plans during employees' first 30, 60, and 90 days
• Track onboarding completion and employee readiness metrics

HR Operations & Compliance

• Support day-to-day HR operations and employee requests
• Manage employee lifecycle processes including onboarding, changes, offboarding, and terminations
• Ensure HR documentation and records remain compliant and organized
• Coordinate policy acknowledgments, HR communications, and documentation workflows
• Support compliance-related initiatives and operational follow-ups

Employee Relations & Performance Support

• Serve as a trusted HR partner for employees and managers
• Support conflict resolution and employee relations conversations professionally and empathetically
• Assist with performance review cycles, performance tracking, and follow-up actions
• Help managers maintain accountability around employee development and feedback processes
• Support retention and engagement initiatives

Project Management & Operational Support

• Help drive execution across People & Culture projects
• Follow up with stakeholders to ensure deliverables are completed on time
• Maintain project visibility and accountability using tools such as Asana
• Support implementation of HR processes, systems, and operational improvements
• Assist with internal communication initiatives and cross-functional coordination

Content, Training & Documentation

• Support create HR-related content including SOPs, policies, training materials, guides, presentations, and internal documentation
• Record onboarding or training videos when needed
• Support the creation and rollout of culture initiatives and internal programs
• Ensure documentation is scalable, organized, and easy to understand

AI, Systems & Automation

• Use AI tools such as Claude AI and ChatGPT to improve workflows, documentation, communication, reporting, and HR operations
• Identify opportunities for automation and operational efficiency
• Support HR reporting, dashboards, and data tracking
• Work confidently with HR systems and modern digital tools in a remote environment

Events & Employee Perks

• Coordinate employee engagement initiatives, virtual events, and company off-sites
• Support logistics, communication, budgeting, and execution for company events
• Help manage employee perks and culture-related programs

Requirements

Qualifications

Required

• 4+ years of experience in HR, People Operations, HRBP, HR Generalist, or People & Culture roles
• Excellent spoken and written English (professional-level fluency required)
• Experience supporting remote and global teams
• Strong experience with onboarding and employee lifecycle management
• Experience handling employee relations situations professionally and confidentially
• Experience managing HR systems such as BambooHR or similar HRIS platforms
• Strong organizational and project management skills
• High ownership, accountability, and follow-through
• Strong critical thinking and problem-solving skills
• Comfortable operating independently in a fast-paced environment
• Experience using AI tools such as Claude or ChatGPT for workflow optimization and operational support
• Advanced proficiency with Google Workspace and modern collaboration tools
• Availability to support operations between approximately 8:00 AM – 6:00 PM EST, Monday through Friday

Preferred

• Experience with Asana or similar project management tools
• Experience creating HR dashboards, reporting, and metrics tracking
• Experience building policies, SOPs, and training documentation
• Experience coordinating company events, off-sites, or employee engagement programs
• Experience working in startups, high-growth companies, or remote-first environments
• Familiarity with HR automations and workflow optimization

What Success Looks Like

• Employees experience a seamless onboarding and support process
• HR operations run efficiently with minimal follow-up required
• Managers receive consistent operational and HR support
• Projects move forward proactively and deadlines are met
• Documentation, policies, and HR processes remain organized and scalable
• Leadership gains more bandwidth to focus on strategic initiatives and company growth

Who You Are

• Highly proactive and solutions-oriented
• Calm under pressure and adaptable to change
• Detail-oriented without losing sight of the bigger picture
• Strong communicator who follows through consistently
• Comfortable balancing structure with flexibility
• Someone who naturally takes initiative instead of waiting for instructions
• Passionate about building strong employee experiences and operational excellence

Benefits

What We Offer

Compensation and structure

• Fully remote position based in LATAM, Central America, or the Caribbean, with EST coverage required.
• Monthly USD compensation paid via Wise on a contractor basis.
• Performance reviews at 30, 60, and 90 days, followed by Hyprwork's quarterly performance cycle.

Time off and leave

• Flexible days of PTO per year, pro-rated in your first year, resetting on your work anniversary.
• days of marriage leave.
• days of bereavement leave for immediate family.
• days of parental leave, including adoption, for both primary and secondary caregivers.
  

Equipment and workspace

• Welcome gift of $100 USD on joining.
• Company-funded computer after 1 year of tenure, refreshed every 3 years.
• $70 USD monthly wellness allowance covering cleaning services, childcare, gym, therapy, or home ergonomics.

Recognition and connection

• Birthday gift card
• In-country meetup allowance

Culture and growth

• Direct collaboration with the Head of People & Culture, with real ownership over People Operations from day one.
• A high-growth, remote-first, async-first environment that rewards proactive thinking and output.
• Exposure to scaling a 150-person global organization across 15+ countries.
• Career path within an IC track that values expertise as much as management progression.