German Speaking Customer Service Agent For Booking.com - Work In Greece

Job Description

Mercier Consultancy MD is pleased to offer an exciting opportunity for a German Speaking Customer Service Agent to join the team supporting Booking.com. This role is based in Greece and involves providing high-quality assistance to German-speaking customers, ensuring a smooth and enjoyable travel booking experience.

Responsibilities

• Respond to customer inquiries in German via phone, email, and chat regarding bookings, cancellations, and other travel-related questions.
• Assist customers in resolving issues promptly to ensure satisfaction and loyalty.
• Maintain thorough documentation of all customer interactions within the CRM system.
• Collaborate with internal teams to facilitate effective resolutions and service improvements.
• Stay informed about Booking.com’s services, policies, and promotions to provide accurate and up-to-date information.

Requirements

• Fluency in German (both written and spoken); proficiency in English is a plus.
• Experience in customer service, ideally within the travel or hospitality industry.
• Excellent communication skills and a customer-focused approach.
• Strong problem-solving skills and the ability to manage customer issues calmly and effectively.
• Familiarity with CRM systems and standard office software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to relocate and adapt to working in Greece.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...