Senior Operations Manager

Job Description

Built by a team of experts, Trivium is passionate about helping people scale and grow their businesses. Using our established analytical systems and a customized strategy for digital marketing and PPC management, our goal is to generate successful outcomes for brands on Amazon.

We’re looking for an experienced and dedicated individual to join our team as an Sr Operations Manager.  In this role you will oversee the operational activities of our business and ensure that the workforce is productive. Your duties include working with other senior staff on strategic planning, ensuring that staff are all aware of operational best practices and implementing new technologies.

RESPONSIBILITIES

• Providing inspired leadership for the organization
• Making important policy, planning, and strategy decisions
• Communicating customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Developing, implementing, and reviewing operational policies and procedures
• Analyzing and improving organizational process and workflow, employee  requirements, necessary equipment
• Assisting HR with recruiting for senior level roles
• Helping in promoting a company culture that encourages top performance and high morale
• Playing a leading role in compiling company budget and growth strategy
• Executing strategies to optimize company and asset growth
• Ensuring all legal and regulatory documents are filed and monitoring compliance with laws and regulations
• Working with the management team to determine values and mission, and plan for short and long-term goals
• Building alliances and partnerships with other organizations
• Managing staff levels, wages, hours, contract labor to revenues
• Authoring criterias for employees performance appraisals and organizing it (bonuses criteria, KPIs etc.)
• Driving employees and leading performance reviews, to ensure an engaged and skilled workforce
• Identifying and addressing problems and opportunities for the company
• Supporting worker communication with the management team
• Maintaining safe and healthy work environment by establishing, following, and enforcing standards and procedures
• Ensuring adherence to key performance objectives to meet business and customer expectations

Requirements

REQUIREMENTS

• 5+ years of experience managing a complex enterprise's human resources, finances, operations, or strategies
• A degree in business, operations management, or a related field
• A thorough understanding of financial and budgeting processes and principles 
• Ability to build consensus and relationships among managers, partners, and employees
• Strong interpersonal and communication skills
• Organizational skills and the flexibility to jump from priority to priority
• Data-processing skills and ability to manage budgets
• Strong problem-solving capability
• Strong personal and professional judgment
• Ability to delegate tasks effectively
• Strong ethical leadership abilities
• High level of stress tolerance

Benefits

• Competitive salary 
• Remote work year-round  
• 25 PTOs per year
• 9 National Holidays 
• Professional development
• Continuous growth

This will be a remotely administered FULL TIME [40 hr/week] position with an immediate starting date upon hire. Working hours: 9am - 2pm EST are mandatory, over 3 hours are flexible. You will need to be able to accommodate different schedules and time zones. You will need a quiet workspace with fast internet, a webcam, and a microphone for video calls. This role is compensated on pure experience, and you will receive considerable levels of autonomy and ownership over your projects.