Italian Customer Service For Online Media - Work In Greece - Paid Relocation

Job Description

Mercier Consultancy MD is pleased to offer a rewarding opportunity for Italian Customer Service Representatives to work with a prominent Online Media company in Greece. This role provides a chance to engage with Italian-speaking customers, assisting them with their queries related to various online media services. The position also includes paid relocation to Greece, making it an excellent career move for qualified candidates.

Key Responsibilities

• Handle customer inquiries and provide support related to online media content, subscriptions, and platform features in Italian via phone, email, and chat.
• Assist customers with account management, technical issues, and billing concerns while ensuring a positive experience.
• Resolve complaints and service issues in a timely and professional manner.
• Document all customer interactions accurately in the CRM system for efficient follow-up.
• Collaborate with internal teams to enhance customer satisfaction and improve service delivery.
• Stay up to date with the latest trends and updates in the online media sector.

Requirements

• Fluency in Italian (both written and spoken) is essential; proficiency in English is advantageous.
• Previous experience in customer service, preferably in online media, digital content, or a related field.
• Strong communication and problem-solving skills with a customer-focused approach.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Familiarity with customer support software and CRM systems is preferred.
• Flexibility to work various shifts, including weekends and holidays as required.
• Willingness to relocate to Greece; paid relocation is provided.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...