Account Manager - Digital Marketing Agency

Job Description

About Huzzle

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, and tech platforms across SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a valued, in-house team member.

About the Company

Our client is an award-winning, full-service marketing and events agency delivering bold, results-driven campaigns across brand development, digital marketing, web, corporate events, live marketing, and video production. They combine strategic thinking with high-quality creative execution to help brands stand out and scale effectively.

Role Type: Full-time

Engagement: Independent Contractor

Job Summary

We are seeking a highly proactive and experienced Account Manager to lead client relationships, oversee delivery teams, and drive excellence across all client engagements. This is a senior leadership role for someone who thrives in fast-paced agency environments, excels in communication and organization, and has a deep understanding of digital marketing strategy.

You will serve as the primary point of contact for key accounts, mentor the account management team, and ensure that all projects are delivered on time, on budget, and above expectations.

Key Responsibilities

• Client Relationship & Communication
• Act as the trusted advisor and main point of contact for key client accounts
• Lead weekly client calls, deliver performance reports, and send proactive updates
• Maintain a culture of overcommunication—ensuring clarity on timelines, deliverables, and next steps
• Manage client expectations and resolve challenges before escalation
• Set and enforce communication standards across the account management team
• Account Management & Project Oversight
• Oversee full lifecycle of client engagements—from onboarding to execution
• Develop and manage project plans, timelines, and deliverables
• Coordinate cross-functional teams (creative, digital, production, events)
• Ensure scopes of work are clear and aligned with client goals
• Monitor budgets, track performance, and flag risks early
• Lead daily planning (Plan of Attack) and team status updates
• Digital Marketing Strategy
• Guide strategy across SEO, PPC, social media, email marketing, and content
• Review dashboards and campaign performance to ensure KPIs are met
• Translate performance data into clear, actionable insights for clients
• Collaborate with internal teams to optimize campaigns and drive ROI
• Stay ahead of digital trends and bring innovative ideas to clients
• Team Leadership & Mentorship
• Lead, mentor, and develop the account management team
• Establish processes, workflows, and quality standards
• Conduct regular performance check-ins and workload management
• Foster a culture of ownership, accountability, and proactive problem-solving
• Partner with leadership on account growth and upsell opportunities
• Strategic & Brand Development
• Develop and execute integrated marketing strategies and campaign plans
• Support campaign launches, creative briefs, and cross-team collaboration
• Ensure brand consistency across all channels and deliverables
• Analyze results and share insights to improve future campaigns

Requirements

• 5+ years of experience in agency account management (required)
• 2+ years in a senior or leadership role managing teams
• Strong expertise in digital marketing (SEO, PPC, social, email, analytics)
• Proven experience managing enterprise or high-value client accounts
• Exceptional communication skills (written and verbal)
• Highly organized with strong project management capabilities
• Experience with tools like Slack, project management platforms, and reporting dashboards
• Ability to work in a fast-paced, deadline-driven environment
• Bachelor’s degree in Marketing, Business, Communications, or related field (preferred)

Nice-to-Haves

• Experience in event marketing, experiential campaigns, or live marketing
• Familiarity with creative production workflows (design, video, web)
• Background in brand strategy and storytelling
• Experience contributing to new business pitches and account growth

Benefits

🌎 Fully remote leadership role with global client exposure

🚀 Work with an award-winning agency on high-impact campaigns

📈 Leadership growth with direct influence on client success and team performance

🎯 Autonomy and ownership in shaping client services strategy

🤝 Direct placement with a premium international client