German Speaking Customer Service for Insurance Company in Greece

Job Description

Patrique Mercier Recruitment FR is delighted to offer a position for a German Speaking Customer Service Representative at a reputable insurance company based in Greece. This role involves providing excellent customer support to German-speaking clients, assisting them with their insurance inquiries and claims.

Responsibilities

• Provide professional and efficient customer service to German-speaking clients via phone, email, and chat regarding insurance products and services.
• Assist customers with policy information, claims processing, and other insurance-related inquiries.
• Handle customer complaints and resolve issues promptly to ensure customer satisfaction and retention.
• Maintain comprehensive knowledge of company insurance products, terms, and conditions.
• Document customer interactions accurately and maintain detailed records for compliance.
• Collaborate with internal teams to facilitate prompt resolution of complex client issues.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably within the insurance or financial services sector.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent problem-solving skills.
• Ability to work effectively both independently and as part of a team.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks