Dutch Customer Support Specialist | E-commerce

Job Description

On behalf of our client, we are looking for a Dutch Customer Support Specialist to join a market-leading e-commerce platform in the Benelux region. In this role, you will be the first point of contact for millions of customers, ensuring an outstanding experience across every interaction in a dynamic, international environment. You will be responsible for handling inquiries, resolving issues, and maintaining the high satisfaction levels this company is known for. If you are a customer-first professional who thrives on innovation and high-quality service, this is your chance to connect thousands of partners and customers every day.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Provide accurate information about our products, services, and policies.
• Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.
• Process orders, returns, and exchanges according to company guidelines.
• Maintain accurate customer records and handle sensitive data with confidentiality.

Requirements

• Native or fluent in Dutch.
• Proficient in English.
• Previous experience in customer service is a plus.
• Strong problem-solving skills.
• High level of empathy, patience, and a customer-first attitude.
• Flexibility to work shifts, including evenings & weekends.
  

Benefits

• Competitive salary and benefits package.
• Monthly Performance bonus.
• Private medical insurance.
• Relocation package to Greece (flight tickets, 4 weeks of paid accommodation, real estate agency fees covered).
• Monthly Relocation Bonus: 150 euros.
• Relocation Bonus after 6 months: 400 euros.
• Relocation Bonus after 9 months: 400 euros.
• Remote work policy all over Greece.