Customer Service Representative (German Language)

Job Description

Customer Service Representative (German Language)

Location: Remote within Greece

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? Join our team as a Customer Service Representative for a leading automotive company and become part of a global team that values diversity, innovation, and professional growth.

Why Join Us?

• Competitive Package:

• Base Salary: €1,300 gross/month

• Performance Bonus: Up to 10%

• Work-Life Balance: Flexible schedules between Monday and Sunday, 07:00-21:00.

• Remote Opportunity: Work comfortably from anywhere in Greece.

What We Offer:

• Comprehensive Onboarding: Fully paid, certified 4-week training program.
• Career Development: Opportunities for professional growth and development.

Outstanding Benefits:

• Health care coverage and exclusive discounts.
• Free online Greek language courses.
• Access to modern workspaces with relaxing break areas.
• Involvement in special events and community/social responsibility initiatives.
• Supportive Culture: Join a Great Place to Work-Certified organization that embraces diversity and inclusion.

Key Responsibilities:

• Provide advanced-level support to customers in German (C2 proficiency required).
• Communicate fluently in English (C1 level) to collaborate with team members and escalate queries when needed.
• Handle customer inquiries, complaints, and technical issues with professionalism and empathy.
• Maintain accurate records and ensure customer satisfaction.

What We’re Looking For:

• German: C2 (native/near-native).
• English: C1 (advanced).
  
• Technical Skills: Advanced technical abilities to troubleshoot and assist customers effectively.
• Eligibility to Work in Greece:

• EU citizenship.

• Full-purpose or specific-purpose work permit card.

• Certificate of Protection (refugees).

• Strong problem-solving skills and a customer-first mindset.

The Recruitment Process:

1. Client’s application review.

2. Online language proficiency tests.

3. Final interview with the client.

Start Date: 09.03.2026

Relocation Support – Two Options

1. All expenses covered: Flight + Hotel stay + Real estate agency fee
2. Alternative package: €250 relocation allowance + Real estate agency fee covered
   (Perfect if you're traveling by car or have your own arrangements)

Take the wheel and apply now to be part of a company that’s revolutionizing the automotive industry!