Slovak Support Specialist - Sofia, Fully Paid Relocation
- Patrique Mercier Recruitment By Nellie
- Remote Bulgaria
Job Description
Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Slovak Support Specialist based in Sofia, with fully paid relocation. This role is ideal for a dedicated support professional who is fluent in Slovak and motivated to deliver exceptional customer service in a dynamic environment.
Responsibilities
- Provide high-quality support and assistance to Slovak-speaking customers via phone, email, and chat.
- Troubleshoot and resolve customer inquiries and technical issues efficiently and effectively.
- Collaborate with cross-functional teams to ensure seamless resolution of complex cases.
- Maintain accurate documentation of customer interactions and technical solutions in the system.
- Assist in the continuous improvement of support processes and customer satisfaction.
- Participate in training and development activities to enhance professional skills and product knowledge.
Requirements
- Fluency in Slovak and proficiency in English, both written and spoken.
- Previous experience in customer support, ideally within a technical or IT-related field.
- Strong problem-solving skills and ability to handle challenging customer situations with patience and professionalism.
- Excellent communication and interpersonal skills with a customer-oriented mindset.
- Willingness to relocate to Sofia; relocation expenses will be fully covered by the company.
- Ability to work effectively both independently and as part of a team.
- Motivation to learn and adapt in a fast-paced, evolving work environment.
Benefits
- Paid comprehensive training provided
- Secure job with opportunities for career growth
- Competitive salary
- Extra health insurance options
- Choose from over 50 benefits and services
- Welcoming international work atmosphere
- Ongoing support and learning opportunities
- Bonuses for referring new employees
- Financial assistance for relocation (including transportation, temporary lodging, rent support, and help finding a permanent home)
