Virtual Assistant - Operations & Administration Support (Healthcare)

Job Description

Our client operates within the Australian healthcare sector, supporting multiple pharmacy locations alongside a specialised in-home healthcare service. They maintain a strong focus on compliance, structured processes, and high standards of documentation within a regulated medical environment.

This role provides structured administrative and operational support across multiple healthcare entities. The focus is on document control, SOP management, and billing support within a compliance-driven environment.

This is an ideal role for someone who thrives in process-driven work, enjoys structured tasks, and has a strong eye for detail and accuracy.

Job/Role Responsibilities

Operations & Document Management

• Organise and standardise SOPs, policies, and operational documents.
• Maintain document consistency across multiple sites.
• Manage document version control and ensure accuracy.
• Update forms, templates, and procedural documents.
• Identify inconsistencies and recommend improvements.
• Ensure documentation aligns with compliance standards.

Clinical Trial & Billing Support

• Raise invoices in Xero (approx. 40–50 per month).
• Process billing data through structured workflows.
• Assist in invoice preparation (final approval handled onshore).
• Support reconciliation processes as required.

General Administration

• Manage receipts and assist with tax-related documentation.
• Collate and organise structured data.
• Provide administrative support across multiple related entities.
• Communicate with contractors via email when required.

Requirements

• Experience in administration, document control, or office support roles.
• Strong organisational skills and high attention to detail.
• Ability to handle repetitive, process-driven tasks with consistency.
• Strong written English communication skills.
• Experience working in regulated or compliance-driven environments (preferred).
• Familiarity with Xero or accounting systems (preferred).
• Comfortable working remotely within secure systems and following strict data privacy protocols.
• Comfortable to start working on a part-time basis (20-30hrs per week) with gradual increase to full time.

Benefits

• ​Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Part-time job (20-30 hrs per week; initially)
• HMO
• Annual leave
• 13th-month pay
• With Government-Mandated Benefits