Bilingual Customer Service Agent (English / Spanish)

Job Description

We are seeking a Bilingual Customer Service Agent fluent in English and Spanish to support customer interactions across calls and messaging channels. This role is ideal for someone who is customer-focused, detail-oriented, and comfortable handling technical inquiries related to automotive products.

You’ll play a key role in delivering accurate support, resolving issues efficiently, and ensuring a positive customer experience.

Responsibilities

Customer Support

• Handle inbound and outbound customer calls and messages in English and Spanish
• Provide accurate information related to automotive products and services
• Assist customers with A/C system questions, troubleshooting, parts inquiries, and basic order management

CRM & Communication

• Use Re:amaze CRM to manage and respond to customer inquiries
• Maintain clear and organized records of all customer interactions
• Follow up to ensure complete resolution of issues

Collaboration & Escalation

• Work with internal teams for training and support
• Escalate complex technical issues when necessary

Customer Experience

• Maintain a professional, courteous, and solution-oriented tone at all times
• Ensure a smooth and positive experience across all customer touchpoints

Requirements

• Fluent in English and Spanish (spoken and written) — required
• Basic knowledge of automotive A/C systems (preferred)
• General automotive industry knowledge is a strong plus
• Experience with Amazon, eBay, and/or Shopify is preferred
• Strong verbal and written communication skills
• Ability to work independently and manage time effectively in a remote environment

Availability

• Monday to Friday
• 9:00 AM – 5:00 PM Eastern Daylight Time (EDT)
• Will transition to Eastern Standard Time (EST) from October 2026

Technical Requirements

• Reliable high-speed internet connection (backup source preferred)
• Personal computer and headset (equipment not provided)
• Willingness to install and use Hubstaff Time Clock with screenshots (non-negotiable)

Ideal Candidate

• Customer-first mindset with strong problem-solving skills
• Comfortable handling both technical and non-technical queries
• Organized, responsive, and dependable in a remote setup
• Able to balance efficiency with high-quality customer interactions