Computer Support Specialist - Research

Job Description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Computer User Support Specialist
Type: Contract
Compensation: $60–$110/hour
Location: Remote
Duration: 3–4 weeks
Commitment: 15+ hours/week

Role Responsibilities

• Design questions related to your occupation as a Computer User Support Specialist.
• Evaluate the effectiveness of AI-generated solutions in technical support scenarios.
• Provide structured feedback to improve AI model performance.
• Collaborate with AI research teams to refine support processes.
• Work independently and asynchronously to meet project deadlines.

Qualifications

Must-Have

• 4+ years full-time work experience as a Computer User Support Specialist.
• Be based in the US, UK, or Canada.
• Access to a desktop or laptop computer (no Chromebooks).

Compensation & Legal

• Hourly contractor
• Competitive compensation based on professional background and geographic location.

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
• For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.