Customer Support Specialist (Locator Support)

Job Description

Role: (Remote / Full-Time)

Location: Latin America, Mexico

Schedule: US Central Time

We are hiring a Customer Support Specialist to assist our locator clients using our software platform.

This role provides multi-channel customer support through calls, email, and chat. You will guide clients on how to use the platform, answer questions, and help resolve issues.

Because you will be supporting English-speaking clients, excellent spoken and written English is required.

Responsibilities

• Provide customer support through calls, email, and chat
• Assist locator clients in navigating our platform
• Explain features and guide users step-by-step
• Troubleshoot common issues and provide solutions
• Escalate complex cases when necessary
• Maintain clear, professional communication with clients

Requirements

• At least 2 years of BPO or customer support experience
• Experience handling voice and non-voice support
• Excellent English communication skills (spoken and written)
• Comfortable learning and using software applications
• Reliable internet connection and home workspace
• Available to work US Central Time hours

Benefits

• 100% remote / home-based work
• Monthly salary: $1000 - $1,500 USD monthly (based on experience)
• Collaborative and supportive team