Product Manager (SaaS Management)

Job Description

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.

🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!

The Role

Donorbox is passionate about empowering nonprofits to raise more funds through a smooth and secure giving experience. While our donation forms are the engine, our Admin Dashboard is the cockpit. We are seeking a strategic and passionate Product Manager to join our growing team and lead the charge in evolving our SaaS Management capabilities.

You will be the product leader responsible for the "operating system" used by thousands of organizations. Your mission is to provide organizations using Donorbox as their fundraising platform with an easy, intuitive, and delightful Admin experience that enables them to perform their work efficiently, while surfacing new features and upgrades. You will report to the Group Product Manager (Campaigns & Org Exp) and work closely with Engineering, Design, and Go-to-Market teams.

Responsibilities

• Spearhead the product development and go-to-market strategy for critical administrative features, such as Sub-accounts for large enterprises, SSO, and advanced dashboard analytics.
• Define and execute the SaaS lifecycle strategy to improve onboarding, activation, and retention for nonprofits globally.
• Analyze SaaS metrics such as MRR, LTV, and activation rates to identify friction points and opportunities to improve the user journey.
• Oversee Subscription & Billing Logic: Manage the strategy for subscription upgrades, downgrades, and churn prevention flows as part of the experience.
• Collaborate with different teams (Engineering, Marketing, Sales, and Compliance) to guarantee a unified strategy for account management, user roles/permissions, and notifications.
• Work closely with engineers and designers to deliver a roadmap that balances feature innovation with platform reliability.
• Leverage your analysis skills to review the impact of pricing changes, churn reduction initiatives, and the ROI of new enterprise features.
• Champion Trust, Safety & Verification: assist with immediate and long-term initiatives to mitigate spam and fraud, including identity verification (KYC) and content safety measures to protect the platform's reputation.

Qualifications & Experience

• 5+ years of product management experience, ideally within B2B SaaS, CRM platforms, or Subscription Management.
• Proven track record of successfully developing and launching administrative dashboards, onboarding flows, or growth/retention features.
• Strong grasp of Product-Led Growth (PLG) metrics, specifically around user activation, retention, and churn prevention.
• You have a hands-on, analytical mindset and enjoy diving into data to measure product impact and success.
• Experience with Trust & Safety or Identity Verification workflows (KYC/KYB) is highly desirable.
• Excellent communication and negotiation skills, capable of balancing technical debt discussions with stakeholder feature requests.
• Experience working with enterprise-grade features, such as Role-Based Access Control (RBAC), SSO, or Multi-tenancy (Sub-accounts).
• Passionate about the nonprofit sector and driven to make a positive impact.
• A global mindset that understands the diverse needs of organizations worldwide.
• A keen eye for clean UX design, especially for complex configuration settings and data visualization.
• Strong ability to analyze different business scenarios and cost structures

Details

• Fully remote based in UK, France, Spain, Portugal

Benefits & Perks

• Fully remote work from the comfort of your home
• Eligibility for employee equity plan (stock options)
• Reimbursement package for home office expenses and professional development, up to $1.5k
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

The Application Process

We have 5 stages:

1. Apply here and fill out our questions to tell us about you!
2. Prescreen Call with the Talent Team
3. Interview with Hiring Manager
4. Panel/Final Interview
5. Background & Reference Checks

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!