Technical Support Specialist

Job Description

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers.  We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate.    

Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.   

MoveDocs is seeking a Support Specialist to join our growing Revenue Operations Team. The Support Specialist will help educate current and prospective customers about the MoveDocs platform. As a Support team member, they assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips. They also diagnose technical issues and assist with IT requests. They may also train or educate internal users and create training programs or materials. They may compile a database of common questions or issues to develop FAQs or troubleshooting guides.

This position can be remote unless near one of our office locations then it can be hybrid.

Applicants must be comfortable working a scheduled 8-hour shift within the hours of 7:00 a.m. to 7:00 p.m. CST.

• Work in a team environment with another Support Specialist to collaboratively provide excellent customer service and support

• Escalate requests and issues to appropriate internal team(s)

• Multi-task, problem-solve and prioritize in a fast-paced working environment
• Perform in a high paced, variable activity environment utilizing good time management skills
• Assist with administrative tasks such as answering phones or responding to emails
• Be trained on, and expected to be highly competent on internal applicable software and systems
• Be a clear and effective communicator (verbal and written) with a positive attitude and professional demeanor
• Update information in our system for our firm and provider profiles

Requirements

• Minimum of 1 year of experience in a support function working in a healthcare, legal environment or IT
• Solid desktop skills – word processing, spreadsheet development, operating in a collaborative platform environment (e.g., Microsoft Teams, Zoom, etc)
• Ability to apply analytical and problem-solving skills to day-to-day tasks and workflow
• Excellent/ professional communication and documentation skills
• Ability to work independently and manage multiple tasks simultaneously
• Ability to collaborate to solve problems as needed to help the broader team
• Background in healthcare system workflow or personal injury case management is plus
• Must be comfortable working a scheduled 8-hour shift within the hours of 7:00 a.m. to 7:00 p.m. CST

Benefits

We offer competitive compensation and benefits that include medical, dental, vision, life insurance plans, 401k with company match and paid time off.