Norwegian Player support specialist for gaming department in Sofia Bulgaria

Job Description

Patrique Mercier Recruitment is excited to present a remarkable opportunity for a Norwegian Player Support Specialist in our gaming department, based in Sofia, Bulgaria! If you are passionate about gaming and fluent in Norwegian, this is your chance to advance your career in a dynamic environment.

As a Norwegian Player Support Specialist, you will be the first point of contact for our Norwegian-speaking players, assisting them with inquiries, troubleshooting any issues, and ensuring they enjoy an outstanding gaming experience. Join our enthusiastic team and contribute to our thriving gaming community!

Your Key Responsibilities

• Provide exceptional support to Norwegian-speaking players through various communication channels, including chat, email, and forums.
• Troubleshoot player issues and efficiently resolve queries to enhance player satisfaction.
• Collect and analyze player feedback to help improve our gaming services and products.
• Maintain detailed records of player interactions in our support systems.
• Collaborate with other departments to streamline operations and effectively resolve player concerns.
• Contribute to the development and implementation of best practices in player support.

Requirements

• Fluency in Norwegian is required; proficiency in English is a plus.
• A strong passion for gaming with an understanding of current gaming trends and communities.
• Prior experience in customer support or a related role in gaming is advantageous but not mandatory.
• Excellent communication skills, both written and verbal, with the ability to engage players effectively.
• Strong analytical and problem-solving abilities with a proactive approach to addressing player issues.
• A positive attitude and the ability to work well within a collaborative team environment.
• Willingness to adapt to the fast-paced nature of the gaming industry.

Benefits

• Financial support during relocation
• Fully paid training 
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses