Hungarian Player support specialist for gaming department in Sofia Bulgaria

Job Description

Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a Hungarian Player Support Specialist in our gaming department, situated in Sofia, Bulgaria! If you are passionate about gaming and fluent in Hungarian, this is your chance to build a rewarding career in a dynamic environment.

As a Hungarian Player Support Specialist, you will be the first point of contact for our Hungarian-speaking players, helping them with their inquiries, troubleshooting issues, and ensuring a seamless gaming experience. Join our enthusiastic team and contribute to fostering a vibrant gaming community!

Your Key Responsibilities

• Deliver exceptional support to Hungarian-speaking players via various communication channels, including chat, email, and forums.
• Efficiently troubleshoot player issues and resolve queries to maximize player satisfaction.
• Collect feedback from players to help improve our gaming services and products.
• Maintain accurate records of player interactions in our support systems.
• Collaborate with other departments to streamline processes and enhance problem resolution.
• Assist in developing and implementing best practices for player support.

Requirements

• Fluency in Hungarian is required; proficiency in English is a plus.
• A strong passion for gaming, with knowledge of current gaming trends and communities.
• Experience in customer support or a gaming-related position is advantageous but not mandatory.
• Excellent communication skills, both written and verbal, with the ability to engage players effectively.
• Strong analytical and problem-solving skills with a proactive approach to player issues.
• A positive attitude and ability to work collaboratively within a team.
• Willingness to adapt in the fast-paced environment of the gaming industry.

Benefits

• Financial support during relocation
• Fully paid training 
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses