Hebrew Player support specialist for gaming department in Sofia Bulgaria

Job Description

Patrique Mercier Recruitment is thrilled to offer an exceptional opportunity for a Hebrew Player Support Specialist in our gaming department, based in Sofia, Bulgaria! If you are passionate about gaming and fluent in Hebrew, this is your chance to embark on a rewarding career journey.

As a Hebrew Player Support Specialist, you will be the primary contact for our Hebrew-speaking players, providing assistance with their inquiries, troubleshooting issues, and ensuring an outstanding gaming experience. Join our vibrant team and help cultivate a thriving gaming community!

Your Key Responsibilities

• Deliver outstanding support to Hebrew-speaking players through various communication channels, including chat, email, and forums.
• Troubleshoot player issues and resolve queries efficiently to maximize player satisfaction.
• Collect and analyze player feedback to enhance our gaming services and product offerings.
• Maintain detailed records of player interactions in our support systems.
• Collaborate with various departments to streamline operations and effectively address player concerns.
• Contribute to the development and implementation of best practices for player support.

Requirements

• Fluency in Hebrew is required; proficiency in English is an advantage.
• A strong passion for gaming with knowledge of current gaming trends and communities.
• Prior experience in customer support or a related role in gaming is favorable but not mandatory.
• Excellent communication skills, both written and verbal, with the ability to engage players effectively.
• Strong analytical and problem-solving skills with a proactive approach to handling player issues.
• A positive attitude and the ability to work well in a team-oriented environment.
• Willingness to adapt to the fast-paced nature of the gaming industry.

Benefits

• Financial support during relocation
• Fully paid training 
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses