Dental Practice Support Specialist

Job Description

Job Title: Dental Practice Support Specialist 

Job Code: [DAK-DSSR]

Position type: Part-Time

Work hours: 8:00 AM -12:00 PM Pacific Standard Time, Monday - Friday

Salary: $5-$8 per hour depending on experience

Key Responsibilities:

• Answer inbound calls from marketing and advertising leads
• Respond to Instagram and Facebook inquiries in a timely and professional manner
• Conduct virtual consultations with prospective patients
• Educate patients on cosmetic and dental procedures, services, and treatment options
• Discuss pricing confidently and provide accurate treatment estimates
• Convert leads into scheduled appointments through effective communication and follow-up
• Document and follow up on missed calls and pending inquiries

• Schedule appointments using Oryx (or similar scheduling/EHR system)
• Manage and maintain the provider’s schedule based on workflow preferences
• Send pre-visit forms and ensure completion prior to appointments
• Enter and update patient insurance information accurately
• Maintain detailed notes in patient records
• Ensure smooth coordination between patients and clinical staff

• Follow up with social media leads from Instagram and Facebook
• Post before-and-after treatment content (in compliance with practice guidelines)
• Engage with followers and respond to comments and messages
• Create and manage social media content using Canva

Requirements

Requirements:

• At least 1 year prior experience working in a U.S. dental office (required)
• Strong verbal communication skills with a clear, professional tone
• Minimal accent and easy to understand over the phone
• Confident discussing pricing and presenting treatment estimates
• Strong sales ability with proven lead conversion experience
• Experience handling high-touch or demanding cosmetic patients

• Knowledge of dental and cosmetic procedures and terminology
• Familiarity with Oryx or similar scheduling/EHR systems
• Experience with Instagram, Facebook, and Canva
• Proficient with computers and able to quickly learn new systems

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.