Ttec Digital

Technical Account Manager

  • Ttec Digital

Job Description

TTEC Digital seeks a Technical Account Manager to steward strategic client relationships, drive platform adoption, and ensure measurable outcomes across Amazon Connect and AWS-based contact center ecosystems. This role blends technical leadership, client partnership, and operational excellence to deliver a seamless, high-value Managed Services experience. 

This is a 100% remote opportunity! Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.


What You Will Do:
  • Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders.  
  • Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations.  
  • Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability.  
  • Monitor platform usage, performance trends, and health indicators; provide forward-looking recommendations that improve reliability and business outcomes.  
  • Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams.  
  • Support renewal readiness and long-term planning by keeping environments optimized, documented, and aligned to the client’s roadmap.   

    • What You Will Bring:
  • Experience in Technical Account Management, Technical Program Management, Solutions Consulting, or similar roles supporting cloud contact center platforms. 
  • Working knowledge of Amazon Connect, AWS services, telephony/IVR, cloud operations, and modern CX architectures. 
  • Ability to translate client goals into actionable technical plans and lead cross-functional execution. 
  • Strong communication, stakeholder management, and executive-level summarization skills. 
  • Familiarity with Jira, ServiceNow, Microsoft Dynamics, or similar workflow/ITSM tools. 

    • Apply Now
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