German-Speaking Customer Support Agent (Remote)

Job Description

Location: Greece (Remote)

Start date: 04.03 | 09.03

Work Schedule: Monday–Friday | 09:00–19:00 (rotating shifts)
Training & Work Model: Fully remote (training from home & work from home)

About the Role

Join the customer support team of a leading Swiss financial services organization operating in the digital payments and invoicing sector. The company provides modern, secure, and flexible payment solutions for both online and in-store transactions, supporting businesses and private customers across Switzerland.

As a German-speaking Customer Support Agent, you will be the first point of contact for customers, ensuring a smooth, transparent, and professional payment experience aligned with high Swiss banking standards.

Your Daily Responsibilities

• In this customer-facing role, you will:
• Handle inbound customer inquiries via phone and email in German
• Provide Tier 1 customer support related to:
• Invoice explanations and payment clarifications
• Billing questions and reminder fees
• Collection-related inquiries (soft collection)
• Your goal is to deliver clear, empathetic, and efficient support, while maintaining professionalism and trust.

Candidate Profile

Languages

• German: C1 level or higher
• English: B2 level (required for training and internal communication)

Experience & Education

• No previous customer support experience required — full training provided
• Interest or background in finance, payments, or economics is a plus
• Strong written and verbal communication
• Good computer literacy and ability to multitask
• Problem-solving mindset and adaptability
• Customer-oriented attitude

Salary & Benefits

• Gross monthly salary: €1,300
• Performance bonus: Up to 10% of gross salary, based on targets
• Paid training: 25 working days
• Work model: Fully remote
• Schedule: Monday–Friday | 09:00–19:00 (rotating shifts)

Relocation Support (if applicable)

For candidates relocating to Greece, support options are available:

1. Full relocation package including flight, hotel accommodation, and real estate agency fee
2. Relocation allowance + real estate agency fee (for self-arranged relocation)

Hiring Process

• Application review
• Language assessment (German & English)
• Interview with the hiring team

Important: A birth certificate is required for employment documentation.