Hebrew Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

Job Description

Mercier Consultancy MD is excited to announce an exceptional opportunity for a Hebrew Speaking Customer Service Agent to join a vibrant team, with the advantage of working in beautiful Bulgaria and paid relocation support. In this role, you will be responsible for providing outstanding customer service to Hebrew-speaking clients, ensuring they receive the support needed regarding our products and services.

Responsibilities

• Assist Hebrew-speaking customers through various channels, including phone, email, and chat, addressing inquiries and providing information on products and services.
• Deliver exceptional and personalized support, ensuring high levels of customer satisfaction.
• Resolve customer complaints and inquiries promptly, employing a professional and empathetic approach.
• Document all customer interactions accurately in the CRM system for follow-up and quality assurance.
• Work closely with internal teams to address and resolve more complex customer issues as needed.
• Stay informed about product developments and company policies to provide up-to-date support.

Requirements

• Fluency in Hebrew (both written and spoken); proficiency in English is preferred.
• Previous experience in customer service, preferably in a remote or international environment.
• Strong communication and interpersonal skills with a commitment to customer service excellence.
• Ability to resolve issues efficiently while maintaining a calm and professional demeanor.
• Familiarity with CRM systems and basic office software.
• Self-motivated with the ability to work independently in a remote work environment.
• A willingness to relocate to Bulgaria and embrace a new culture with paid relocation support.

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....