Account Manager

Job Description

Introduction

Circit is a fast growing B2B SaaS company that is on a mission to make business verifiable in real-time. We are creating a global asset verification platform that allows auditors to deliver higher quality financial audits and spend more time helping businesses to create greater value for all economic stakeholders. Our current customer base includes big four accountancy firms as well as global banks.

We are looking for an experienced Account Manager to help us manage and grow our customer accounts in the US market, and build strong relationships within these key customer networks.

You will have a territory of accounts from which to maximize revenue from existing customer relationships, identify expansion opportunities, and ensure strong retention rates.

Role and Responsibilities

In this role you will

• Develop strong relationships with existing customers, to retain existing business, and maximise revenue through upsell and cross sell opportunities
• Have responsibility for managing and reducing churn across your account portfolio
• Build relationships with customer networks, identifying the key decision makers, and develop account plans and sales strategies to expand existing contracts and close new opportunities within accounts
• Develop a deep understanding of our product to enable you to demo and train across all features to existing customers and new stakeholders within those accounts
• Ensure that monthly and quarterly revenue targets for your territory are met
• Identify and progress commercial opportunities within existing accounts, including new teams, regions, or use cases
• Develop sales collateral with support from the marketing team required for the US market.
• Manage customers on a proactive basis throughout the customer journey, including pilots, onboarding, annual contracts, renewals, and cross sell opportunities, ensuring their satisfaction with and adoption of the product
• Monitor and improve the health of all existing accounts, ensuring maintenance of key KPI’s and objectives
• Pioneer Circit rollout within the US and heavily influence/drive the formation of an SOP playbook for the USA market.
• Maintain accurate forecasting and opportunity tracking in the CRM

Requirements

You must be ready to work in a fast paced, high growth environment, with a large amount of flexibility required.

• Minimum 5 years experience in a client/customer facing role, with experience in account management or sales within a B2B SaaS environment
• Exceptional communication skills and relationship building skills
• Experience with CRM tools (Hubspot experience – bonus) and Microsoft Office suite
• Proven ability to manage and grow an existing book of business
• Experience closing commercial deals and negotiating contracts with existing customers

This role is remote, and we are open to applicants based in the United States – East coast preferred.

Benefits

This is an exciting opportunity for an all-rounder, highly motivated candidate to get involved at the ground level of a fast-growing company. We’re committed to making sure our employees are well-treated. If there’s something that’s important to you that’s not on the list, talk to us.

• Competitive salary;
• A small team with a friendly environment that promotes autonomy for you to self-manage your time;
• Flexible working hours;
• Great opportunity for career progression with hands on experience;
• Freedom of expression is encouraged.