Mercier Consultancy Md

German Customer Service Jobs In Greece - Work In Greece -Paid Relocation

  • Mercier Consultancy Md

Job Description

Mercier Consultancy MD is thrilled to announce openings for German Customer Service roles in Greece, offering a unique opportunity with paid relocation. This position is ideal for individuals who are passionate about customer service and wish to experience life in beautiful Greece while working with a dynamic team. You will help German-speaking customers navigate their queries and provide top-notch support.


Key Responsibilities

  • Manage customer inquiries from German-speaking clients via phone, email, and chat, addressing their concerns promptly.
  • Provide information on products, services, and policies in a clear and friendly manner.
  • Resolve customer complaints and issues effectively, ensuring customer satisfaction and retention.
  • Document all customer interactions in the CRM system to ensure accurate tracking and resolution of issues.
  • Collaborate with other departments to enhance service delivery and resolve complex inquiries.
  • Stay up-to-date with company offerings and industry trends to provide informative assistance to customers.

Requirements

  • Fluency in German (both written and spoken) is essential; knowledge of English is advantageous.
  • Prior experience in customer service or a related field is preferred.
  • Excellent communication skills with a customer-centric approach.
  • Ability to handle inquiries and resolve complaints with professionalism and empathy.
  • Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
  • Familiarity with CRM software and customer service tools is desirable.
  • Willingness to work flexible hours, including weekends and holidays if needed.
  • Open to relocating to Greece; relocation package provided.

Benefits

  1. Competitive Monthly Salary
  2. 2 Extra Salaries Per Year
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...