Dutch Speaking Customer Service Agent For Booking.com - Work In Greece

Job Description

Mercier Consultancy MD is delighted to present an exciting opportunity for a Dutch Speaking Customer Service Agent for Booking.com, with the chance to work in the beautiful setting of Greece. In this role, you will provide outstanding customer support to Dutch-speaking clients, assisting them with their travel bookings and inquiries while ensuring a seamless experience.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat with inquiries related to travel bookings, accommodations, and other services offered by Booking.com.
• Provide detailed information about properties, pricing, and availability, while helping customers make informed decisions.
• Resolve issues and complaints with a focus on delivering excellent customer satisfaction.
• Maintain accurate records of customer interactions in the CRM system for tracking inquiries and feedback.
• Work closely with team members to ensure a collaborative approach to customer service and problem resolution.
• Stay updated on industry trends and Booking.com promotions to offer relevant assistance to customers.

Requirements

• Fluency in Dutch (both written and spoken); proficiency in English is required.
• Previous experience in customer service, especially in the travel or hospitality sector, is a plus.
• Strong communication skills with a dedication to providing exceptional customer service.
• A natural problem-solver with the ability to handle various customer requests efficiently.
• Proficient in using CRM systems and standard software applications.
• Self-driven and capable of working independently in a remote environment.
• A passion for travel and a desire to help customers create memorable experiences.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...