Italian-Speaking Technical Support Specialist

Job Description

Location: Remote (based in Greece)

Start Date: 10 Mar 201

We are looking for an Italian-speaking Technical Support Specialist to join a B2C Technical Support project. You will assist end users via phone, email, and chat, delivering professional technical support and ensuring a positive customer experience.

This is a fully remote position, available to candidates based in Greece.

Key Responsibilities

• Provide technical support to Italian-speaking customers via calls, emails, and chats
• Troubleshoot and resolve product-related issues in a timely and professional manner
• Accurately document customer interactions in the CRM system
• Escalate complex cases when required, following internal procedures
• Maintain a customer-focused, empathetic, and solution-oriented approach
• Collaborate with team members to ensure smooth daily operations
• Comply with data protection regulations and internal company policies

Candidate Profile

• Italian: Fluent (spoken and written)
• English: Intermediate (B2 level)
• Strong communication and problem-solving skills
• Comfortable working with technical systems and CRM tools
• Customer-oriented mindset with attention to detail
• Ability to work independently in a remote environment

Working Conditions

• Schedule: Monday to Friday, 10:00–18:00
• Salary: €1,045.72 gross/month + performance bonuses
• Training: Fully paid 18-day training provided by certified instructors

Benefits & Perks

• Healthcare benefits and employee discounts
• Free online Greek language courses
• Paid overtime and compensation for Greek public holidays
• Access to modern facilities (when applicable)
• Participation in company events and community initiatives
• Great Place to Work-certified environment

Relocation Package (if applicable)

• 2 weeks of hotel accommodation
• Flight ticket (within the EU)
• Airport pickup
• Assistance with real estate agency fees

Hiring Process

1. Application review
2. Online language assessment
3. Client interview