French-Speaking Technical Support Specialist

Job Description

Ready to turn your technical know-how and people skills into a career with one of the worlds most iconic brands?
Join as a Technical Support Specialist, where youll support Italian-speaking customers and be part of a dynamic, people-first team—without leaving home.

This is more than a support role. Its your chance to grow, learn, and make a real impact while representing a brand trusted by millions worldwide.

Why Youll Love This Role

• Delivering outstanding support via phone, email, and chat

• Work 100% remotely, with the stability and structure of a global organization

• Benefit from comprehensive training, continuous learning, and career development opportunities

• Join a supportive, diverse, and collaborative team that truly values employee well-being

What Youll Be Doing

• Resolve customer inquiries efficiently by providing clear, accurate technical solutions

• Build strong relationships through empathy, professionalism, and a customer-first mindset

• Log, track, and manage cases in the CRM system, escalating when necessary

• Collaborate closely with teammates and leaders to ensure smooth daily operations

• Spot recurring issues and proactively suggest improvements to enhance the customer experience

• Ensure full compliance with data privacy regulations and company policies

What Were Looking For

• Language skills: Fluent French (spoken & written) and intermediate English (B2)

• Customer-centric mindset: You enjoy solving problems and helping people

• Tech confidence: Comfortable using CRM tools, software platforms, and troubleshooting systems

• Team spirit: Open to feedback, eager to learn, and motivated to grow within a collaborative environment

Your Rewards

• Salary: 1,045.72€ monthly + performance bonuses.
• Schedule: Monday to Friday, 10:00-18:00.
• Training: Fully paid, 18-day training by certified instructors.
• Additional Perks:
  • Healthcare benefits and numerous discounts.
  • Free online Greek language courses.
  • Access to state-of-the-art premises with relaxing break areas.
  • Special events, community initiatives, and a Great Place to Work-certified environment.
  • Paid extra for overtime or working on Greek holidays.