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Senior Product Enablement Specialist - Email Deliverability
Job Description
About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
About the Team:
The Email Delivery team at HighLevel oversees the full lifecycle of our email marketing and communication products, from development and quality assurance to onboarding and customer support. Comprising Product Managers, QA engineers, developers, and delivery specialists, the team collaborates to ensure optimal email deliverability and provide a seamless experience for our customers. As part of this team, you will be instrumental in ensuring that agencies and businesses successfully configure their email systems, maintain high deliverability rates, and resolve any email-related challenges, setting them up for long-term success.
About the Role:
As a Senior Product Enablement Specialist - Email Deliverability, you will be responsible for managing all operational aspects of our email delivery system. You will work closely with technical teams, external providers, and customers to troubleshoot issues, implement best practices, and proactively improve email deliverability and system stability.##Responsibilities
- Perform routine housekeeping tasks to ensure the email system operates smoothly and efficiently.
- Manage domain configurations, including DNS records, DKIM, SPF, DMARC, and email authentication protocols.
- Oversee IP and IP Pool management to maximize deliverability and system performance.
- Conduct spam analysis, monitor spam filters, and develop strategies to reduce spam issues.
- Monitor and analyze email deliverability metrics, working to improve inbox placement rates.
- Troubleshoot and resolve email delivery issues, including bounce management, sender reputation, and ISP-specific problems.
- Maintain detailed documentation of email infrastructure, best practices, and compliance standards.
- Proactively identify potential issues and implement preventive measures to ensure system stability.
- Collaborate with external email service providers and deliverability platforms to resolve issues and enhance performance.
Requirements
- 5+ years of experience in email deliverability, email marketing, technical support, or an equivalent customer-facing role.
- Hands-on experience with email authentication protocols such as DKIM, SPF, DMARC, and DNS management.
- Strong understanding of email infrastructure, including IP and IP Pool management.
- Proven experience with spam analysis, spam filters, and deliverability troubleshooting.
- In-depth knowledge of email deliverability metrics, bounce handling, and sender reputation management.
- Familiarity with email service providers (ESPs), deliverability monitoring tools, and email analytics platforms.
- Ability to troubleshoot complex email delivery issues and coordinate with external providers and ISPs.
- Excellent documentation skills and attention to detail.
- Strong analytical and problem-solving skills.
- Effective communication skills to explain technical concepts to non-technical stakeholders.
- Proactive mindset with the ability to anticipate and prevent potential issues.
- Knowledge of industry regulations such as CAN-SPAM, GDPR, and CCPA is a plus.
- Experience working in a fast-paced environment with evolving email industry standards.
Preferred Soft Skills
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills, capable of explaining complex technical concepts clearly.
- Empathy and patience when guiding customers through email configuration and troubleshooting processes.
- Proactive mindset focused on preventing issues before they impact deliverability.
- Ability to work independently and manage multiple customer relationships effectively.
- Adaptability in a fast-paced environment with evolving industry standards and regulations.
- Collaborative attitude and team-oriented approach to work with cross-functional teams.
- Strong organizational and time management skills to prioritize tasks effectively.
- Customer-centric approach with a passion for helping clients achieve optimal email performance.
- Continuous learning mindset to stay updated with the latest trends, tools, and best practices in email deliverability.
Why Should You Join Us?
At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.
Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.
Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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