Point Click Care

(Canada) Sr. Product Marketing Manager

Job Description

Position Summary:
Reporting to the Senior Director of Product Marketing, the Senior Product Marketing Manager is an innovative, strategic thinker and primary marketing representative owning go-to-market and product launch strategy for a portfolio of SaaS solutions for Provider organizations spanning hospitals, health systems, ACOs, and their collaborating provider partners. With an expert understanding of  markets, buyers, users, and interdependencies across the healthcare continuum, the successful candidate for this role acts as a subject matter expert and portfolio evangelist who demonstrates and transfers knowledge about markets, buyers, users, and product/s across marketing and sales functions. This critical role is the glue that binds our business and product strategy to the marketing programs and tactics needed to achieve measurable results.

As a Sr. Product Marketing professional, you understand our market and buyers, including a deep understanding of market problems and how organizations make buying decisions. You have the the critical ability to grasp and translate product capabilities into business value / benefits and lead development if product launch and marketing programs that increase awareness and drive demand.

You monitor performance, support insights with evidence, and use this information to refine positioning, messaging, and narratives that engage buyers and help Sales succeed.

In addition to working with the Marketing team, you will regularly collaborate cross-functionally with Sales, Product Management, Solution Design, Customer Success and others. It is a balancing act that requires strong diplomatic skills, including knowing when to push back and when to dive in.


Key Responsibilities:
  • Conduct market and customer research to develop an understanding of target personas, buyer needs and the purchasing process for the product/s, including key buyer and influencer roles
  • Develop product positioning, value propositions, and messaging that resonate with the buying audience
  • Work with business and product leaders to define the market opportunity for product/s; perform segmentation and targeting exercises that identify the segments with the highest propensity to buy
  • Lead product introduction/launch planning including development and measurement of KPIs
  • Collaborate with marketing peers to drive development of a variety of content including sales decks, solution sheets, customer references, thought leadership, campaign and other assets
  • Provide market intelligence and buyer insights to support the development of campaign strategies that create demand
  • Collaborate with Sales/Sales Enablement teams to enable Sales with clear value propositions, messaging and tools
  • Collaborate with customer facing teams to understand contributing factors in order to  manage/minimize churn, etc
  • Participate in product naming, pricing and packaging by providing market, competitive and customer insights, leveraging strong collaboration with market and compeptitive insights colleagues
  • Support product management’s understanding of customer problems, satisfaction, competitive landscape, and opportunities for new features or enhancements
  • Manage to the financial and operational expense budgets 

  • Required Experience:
  • Bachelors degree; Advanced degree or equivalent experience desired
  • 8-10+ years Product/Portfolio Marketing experience in B2B SaaS solutions
  • Preference for candidates with experience in Provider, Health System, Population Health, and/or other healthcare SaaS solutions
  • Preference for candidates with deep knowledge of the acute, post-acute, ambulatory provider, and health plan markets
  • Experience with Product Management and/or Product Marketing principles such as embodied in Silicon Valley Product Group , Pragmatic Marketing, or Product Marketing Alliance. Certification a plus.
  • Proven ability to create value propositions and messaging strategies, and link product launches to organizational themes and goals
  • Proven ability to develop strategies for creating pipeline for new offerings as well as upsell, cross-sell, and account-based marketing programs to grow existing relationships
  • Strong marketing expertise combined with strong business acumen that seeks and acts on market insights, financial performance and other indicators
  • Exceptional communication, story-telling and presentation skills with the ability to tailor messaging to different audiences
  • Critical thinker with excellent time management, interpersonal, decision making, and organizational skills
  • A “roll up the sleeves” attitude; a self-starting orientation with the intense drive to “make things happen"
  • Team player and strong collaborator with a variety of people and teams. Great at building relationships and maintaining diplomacy in times of stress
  • Polished professional with an enthusiastic attitude who thrives in fast-paced environments, with an ability to adapt to and help lead change.